PUBLIC SAFETY SERVICES TECHNICIAN I

Expedient Technology Solutions; Lebanon (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Expedient Technology Solutions seeks an experienced IT Specialist to install, configure, and maintain Public Safety systems, mobile data computers, and related telecommunications hardware and software. You will ensure operability, support end users, and coordinate with local agencies to keep systems secure and up-to-date.

The role requires CJIS training, CompTIA certifications, and strong knowledge of networking, cloud services, and CAD/911 systems.

Qualifications

• 1+ years of end user application, OS, and hardware support in an Enterprise environment.
• 2+ years of experience in computer systems maintenance or equivalent training/knowledge.
• CJIS required recurring training must be achieved and maintained.
• FCC Amateur Radio Service Technician License – required for Incident Response Team.
• CompTIA A+ Certification; CompTIA Server+ Certification; CompTIA Network+ Certification.
• CPCNA – Cradlepoint Certified Network Associate for mobile fleet support.

Responsibilities

• Must participate in the Incident Response Team (on-call 24/7 may be required).
• Must participate in the Patch Management Team and support environment patching rotations.
• Obtain and maintain required skills for ongoing system maintenance and operations.

Skills

Strong networking knowledge

Public Safety systems experience

Customer support

On-call readiness

Education

Secondary education

2+ years enterprise IT experience

Tools

CAD systems

GIS

AWS/Azure cloud platforms

Job description

Position Summary

• Under direction, installs programs and repairs public safety systems, mobile data computers and
  associated telecommunications apparatus, complete setup, and installation of software necessary
  for Public Safety Systems.
• Ensures operability and compatibility required to make Public Safety Systems functional.
• Maintains relations with Political Subdivisions; operates, instructs, and informs users on proper
  usage and system status.
• Performs system maintenance for Public Safety systems, including installations, upgrades,
  configurations, and patching.
• Administers and maintains production, training, test, and disaster recovery environments.
• Provide support to end users.

Essential Duties and Responsibilities

• 1. Must maintain the ability to participate in the Incident Response Team.
  1. a. May be on call 24/7 and/or participate in a rotation.
  2. b. Carry’s employer issued cellular phone for recall purposes.
  3. c. Obtain and maintain required skills.
  4. d. Work nontraditional schedule as required support Incident Response Team assignments.
• 2. Must maintain ability to participate in the Patch Management Team.
  1. a. Obtain and maintain required skills.
  2. b. Work nontraditional schedule as required support Patch Management Team assignments.
  3. c. May be required to participate in regularly scheduled environment patching rotation,
• 3. Obtain and maintain required skills.

Desired Qualifications

Education

• 1+ Years of end user application, operating systems, and hardware support in an Enterprise environment.
• 1+ Years of end point device patching in an Enterprise environment.
• Remote support experience.
• Completion of secondary education or its equivalent and (2) years’ experience in computer systems maintenance, or equivalent combination of training and/or knowledge of computer system maintenance and operation; to include but not limited to: electronic test equipment, Public Safety Systems

Position Specific Requirements, Certifications & Qualifications

• Ability to lead during high-pressure situations and make sound decisions in dynamic environments.
• *Achieve and maintain CJIS required reoccurring training
• *FCC Amateur Radio Service Technician License – Required for Incident Response Team
• CompTIA A+ Certification
• CompTIA Server+ Certification
• CompTIA Network+ Certification
• *CPCNA – Cradlepoint Certified Network Associate to support mobile fleet needs.

Knowledge Areas

• Public Safety and Security – Knowledge of equipment, policies, procedures, and strategies to support local, state, or national security operations for the protection of people, data, property, and institutions.
• Administration and Management – Understanding of strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
• Hands-on experience with cloud computing platforms (e.g., AWS, Azure).
• Proven success in supporting large-scale Emergency Communications Center operations and regional interfaces.
• Strong understanding of cybersecurity frameworks, risk management, and compliance standards.

Technical Skills & Experience

• Strong understanding of networking, server administration, cybersecurity, cloud services and related IT domains.
• Deep understanding of:
  • Microsoft operating systems
  • Storage Area Networks (SAN)
  • Virtualization/consolidation systems
  • Wireless protocols and managed systems operations
  • Development and desktop engineering
• Proficiency with:
  • Radio over IP (RoIP), Voice over IP (VoIP), PC over IP (PCoIP)
  • Computer Aided Dispatch (CAD) systems, 911 converged systems, audio log recording systems
  • GIS Systems
• Programming: Writing configurations for various systems and applications.

Project & Operational Management

• Ability to manage projects through completion.
• Proactively identify areas requiring attention, maintenance, or improvement.

Work Environment

• Standard office setting with occasional travel to other County facilities.
• May work in field conditions for site maintenance or Emergency Operations Center (EOC/EMA) support.

Hazardous Conditions

• 1. High/low voltage systems (color distinction required)
• 2. Floor/wall openings, open-sided floors, platforms, and stairs
• 3. Fixed industrial stairs
• 4. Electrical wiring
• 5. Flammable or combustible materials
• 6. LP gas, propane, gasoline, and corrosive substances
• 7. Personal protective equipment (PPE)
• 8. Fall protection systems
• 9. Lockout/tagout procedures
• 10. Hand and power tools (safe use and guarding)
• 11. Telecommunications centers and field operations
• 12. Temperature extremes (indoor/outdoor, data centers, equipment rooms)
• 13. Ground ladders and rooftops