Public Safety IT Support Technician II

Washington County

Hillsboro (OR)

On-site

USD 53,000 - 64,000

Full time

7 hours ago

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Job summary

The Washington County Sheriff's Office in Hillsboro, Oregon, seeks a Client Services Technician II to support the Law Enforcement Center and Jail. You will maintain PCs, printers, and software, provide user-friendly IT help, and ensure reliable operation of hardware and networks for staff.

Qualifications include college coursework in computer science or two years of hardware/software support, or an industry desktop-support certification plus experience.

Qualifications

One year or 45 credits of college-level coursework in computer science or a closely related field.
Two years of experience providing computer hardware and software support.
Major industry certification for desktop support practices and Two years of experience providing computer hardware and software support.

Responsibilities

Provide specialized customer service related to hardware and software applications.
Install, maintain, and troubleshoot PCs, printers, and software.
Translate technical solutions into user-friendly language for customers.
Identify, coordinate, and implement resolutions of computer hardware and software problems.

Skills

Networking basics

Hardware troubleshooting

Software support

Customer service

Data terminology

Oral & written communication

Problem solving

Education

One year college coursework in computer science

Two years experience in computer hardware/software support

Industry certification in desktop support

Job description

Qualifications include college coursework in computer science or two years of hardware/software support, or an industry desktop-support certification plus experience.

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