Technology Support Specialist II – Corrections

Howard County Government; Jessup (MD); On-site; USD 63,000 - 77,000; Full time

Job summary

Howard County Government is seeking an experienced IT professional to provide technical support at the Detention Center, including hardware, software, and network tasks across multiple environments. The role involves on-site duties, user assistance, and collaboration with multiple county departments.

You will maintain the Detention Center’s website and message boards, support web-based Corrections products, and manage user accounts in SallyPort.

Qualifications

• Bachelor's Degree and one year related experience or equivalent combination of education and experience.
• Knowledge of printers and drivers.
• Familiarity with Windows-based software and systems.
• Experience with Android and Apple devices; proficient with Microsoft Office.
• CompTIA A+, CompTIA Network+ or better certifications.

Responsibilities

• Update firmware on facility metal detectors; troubleshoot and resolve issues.
• Diagnose, resolve, and document hardware and software issues.
• Support and troubleshoot the Detention Center’s camera system (Vicon).
• Maintain, troubleshoot, and configure the Corrections door access system, including maintaining related spreadsheet records.
• Assist with troubleshooting inmate tablets and act as liaison with vendors.
• Clean, adjust, and maintain printing machines and scanners; replace parts as needed.
• Maintain printing supplies.
• Troubleshoot basic internet and networking issues.
• Maintain and update the Detention Center’s website.
• Update and manage the Detention Center’s message board broadcasts.
• Work with DTCS and vendors to support web-based Corrections products.
• Create and update user accounts in SallyPort.
• Create and maintain documentation for changes to technology used at the facility.
• Maintain spreadsheets and other records related to system configurations and access control.
• Collaborate with county departments in planning and delivering services.
• Answer telephone, email, and walk-up requests.
• Provide training and assistance to Correctional staff for day-to-day technical needs.
• Assist in technical projects across the facility.
• Perform approximately 15 days per month of 24/7 on-call duty.

Skills

Printer knowledge

Windows-based software

Android devices

Apple devices

Microsoft Office

CompTIA A+

CompTIA Network+

Education

Bachelor's degree

AA degree

Tools

SallyPort

Printers & drivers

Windows OS

Job description

Howard County Government is seeking an experienced IT professional to provide technical support at the Detention Center, including hardware, software, and network tasks across multiple environments. The role involves on-site duties, user assistance, and collaboration with multiple county departments.

You will maintain the Detention Center’s website and message boards, support web-based Corrections products, and manage user accounts in SallyPort.