IT Service Desk Specialist

Marion County Sheriff; Ocala (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Marion County Sheriff’s Office is seeking an IT Service Desk Technician to handle day-to-day IT support, assist users with software and hardware, and respond to queries.

You will receive, log, and prioritize requests from multiple channels, troubleshoot, document solutions, and coordinate with vendors and IT staff.

The role requires strong customer service, English proficiency, and CompTIA certifications preferred; includes the ability to multitask and work with limited supervision.

Qualifications

• CompTIA Certifications preferred; additional studies in desktop/application support a plus.
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
• Able to follow instructions, work with or without supervision, and multi-task.
• Must be customer service oriented.
• Proficiency in reading, writing, and understanding the English language.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Receives, records, and distributes service desk requests via phone and email.
• Determine priority of incoming problems and route to appropriate IT personnel.
• Identify, research, document, and resolve user technical problems.
• Track incidents and requests until resolved and escalate as needed.
• Perform account management and system configuration.
• Maintain documentation and service tickets.
• Assist in training other personnel as needed.

Skills

Customer service

Communication skills

English language

Problem solving

Team collaboration

Tools

CompTIA Certifications

Job description

Marion County Sheriff’s Office is seeking an IT Service Desk Technician to handle day-to-day IT support, assist users with software and hardware, and respond to queries.

You will receive, log, and prioritize requests from multiple channels, troubleshoot, document solutions, and coordinate with vendors and IT staff.

The role requires strong customer service, English proficiency, and CompTIA certifications preferred; includes the ability to multitask and work with limited supervision.