Travel-Ready IT Field Support Specialist

Hillsborough County Sheriff's Office; Florida; On-site; USD 31,000 - 47,000; Full time

Job summary

Hillsborough County Sheriff's Office seeks an entry-level IT technical support specialist to ensure effective use of computer systems, software, and hardware across the agency.

You will provide tier 1 and tier 2 support for desktops, devices, printers, and related peripherals, install and configure equipment, and troubleshoot issues following established procedures. Travel to remote locations is required; strong documentation and communication skills are essential.

Qualifications

• Entry-level IT help desk responsibilities with basic hardware/software troubleshooting.
• Ability to install and configure computer equipment and peripherals.
• Willingness to travel to remote locations for equipment delivery and support.

Responsibilities

• Provide tier 1 and tier 2 support for desktop hardware and applications.
• Install and configure hardware, software, printers, and mobile devices.
• Troubleshoot endpoints and coordinate with network admins for end-user computing.
• Create and maintain technical documentation and user guides.
• Assist in deploying new or upgraded equipment to end users.

Skills

Windows

macOS

Hardware support

Printer administration

Network basics

Troubleshooting

Documentation

Education

High school diploma or GED

Associate's degree or higher (technical)

Certifications (A+, Network+)

Tools

CompTIA A+

CompTIA Network+

Remote access tools

Job description

Hillsborough County Sheriff's Office seeks an entry-level IT technical support specialist to ensure effective use of computer systems, software, and hardware across the agency.

You will provide tier 1 and tier 2 support for desktops, devices, printers, and related peripherals, install and configure equipment, and troubleshoot issues following established procedures. Travel to remote locations is required; strong documentation and communication skills are essential.