Public Safety IT Support Specialist

City of Meridian; Meridian (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

The City of Meridian seeks a Support Specialist to assist in installation, maintenance, and support of the city's computers, hardware and software. Under the Service Desk Manager, you will support the help desk in a tier two role and assist first responders with MDT deployments.

You will troubleshoot MDT devices, manage VPNs, deploy computers, create images, and document help desk tickets while maintaining citywide IT policies.

Qualifications

• Associates Degree in Computer Science, Information Systems, Electronics or Networking; comparable experience may be substituted for education.
• Two years’ experience providing technical support to computer users dealing with computer software and hardware.

Responsibilities

• Maintain and troubleshoot mobile data terminals (MDT).
• Assist in configuring, testing and deploying MDT technology.
• Provide technical support to first responders and field workers.
• Provide after-hours emergency support.
• Manage and troubleshoot mobile broadband devices and VPN connections.
• Create and maintain computer images and deploy new computers and hardware replacements.
• Document and record help desk tickets and maintain SOPs.

Skills

Technical support experience

MDT deployment

VPN troubleshooting

Imaging and OS deployment

Printer support

Documentation

Team collaboration

Education

Associates Degree in Computer Science or related field

Job description

The City of Meridian seeks a Support Specialist to assist in installation, maintenance, and support of the city's computers, hardware and software. Under the Service Desk Manager, you will support the help desk in a tier two role and assist first responders with MDT deployments.

You will troubleshoot MDT devices, manage VPNs, deploy computers, create images, and document help desk tickets while maintaining citywide IT policies.