IT Support Specialist - Tier II & MDT Deployments

City-of-Meridia; Meridian (ID); On-site; USD 36,000 - 51,000; Full time

Job summary

City of Meridian is seeking a Service Desk – Support Specialist to install, maintain and support the city’s computers, hardware and software. You will support the help desk at a tier two level, including MDTs for first responders and device deployments.

Responsibilities include creating images, deploying new equipment, managing AD and network services, and providing after-hours support. Local travel and valid driver's license required.

Qualifications

• Associates Degree in Computer Science, Information Systems, Electronics or Networking.
• Two years’ experience providing technical support to computer users dealing with software and hardware.
• Experience with imaging tools and deploying desktops and laptops.
• Ability to document and maintain records with clear writing.

Responsibilities

• Maintain and troubleshoot mobile data terminals (MDT).
• Provide technical support to first responders and field workers.
• Create and maintain computer images and deploy new computers.
• Assist with Windows Active Directory, DHCP, DNS, GPO and user management.
• Support and troubleshoot printer hardware and software; handle on-site repairs.

Skills

Troubleshooting

Communication

Technical writing

Teamwork

Education

Associates Degree in Computer Science, Information Systems, Electronics or Networking

Tools

Acronis

Ghost

Windows Deployment Services

Job description

City of Meridian is seeking a Service Desk – Support Specialist to install, maintain and support the city’s computers, hardware and software. You will support the help desk at a tier two level, including MDTs for first responders and device deployments.

Responsibilities include creating images, deploying new equipment, managing AD and network services, and providing after-hours support. Local travel and valid driver's license required.