Public Safety IT Solutions Analyst

City of North Myrtle Beach; North Myrtle Beach (SC); On-site; USD 85,000 - 105,000; Full time

Job summary

The City of North Myrtle Beach is seeking an IT Business Analyst I to join the Public Safety IT team and help evaluate business processes, anticipate requirements, and implement improvements.

Under limited supervision, the incumbent will provide functional and technical support for Police and Fire applications, coordinate testing, and assist with system integrations, upgrades, and technology planning to improve reliability and performance across public safety operations.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Six (6) years of progressive relevant experience.
• Must be able to obtain CJIS certification (including CJIS background check).
• The City retains the right to determine equivalencies.
• Any certifications not possessed at hire, must be obtained before the employee is removed from probation in order to continue employment with the City.

Responsibilities

• Provide functional and technical support for applications and systems used by Police and Fire.
• Troubleshoot application issues and coordinate resolution with IT staff, users, vendors, and third-party support providers.
• Assist with system configuration, testing, upgrades, patches, integrations, and implementation of new functionality.
• Maintain knowledge of Public Safety applications and ensure systems remain current, reliable, and aligned with departmental needs.
• Coordinate testing and user acceptance prior to deploying significant system changes.
• Identify opportunities to integrate Public Safety systems to improve information sharing and operational efficiency.
• Assist departments with developing technology roadmaps and budget priorities.
• Work with IT personnel to support the security, availability, and reliability of Public Safety technology.
• Assist with identifying single points of failure and developing appropriate backup procedures, documentation, and knowledge transfer.
• Participate in planning for system redundancy, disaster recovery, business continuity, and technology replacement.
• Follow applicable City policies and security requirements when handling Public Safety systems and information.

Education

Bachelor’s degree in Computer Science or related field

Six years of progressive relevant experience

CJIS certification (including CJIS background check)

Job description

The City of North Myrtle Beach is seeking an IT Business Analyst I to join the Public Safety IT team and help evaluate business processes, anticipate requirements, and implement improvements.

Under limited supervision, the incumbent will provide functional and technical support for Police and Fire applications, coordinate testing, and assist with system integrations, upgrades, and technology planning to improve reliability and performance across public safety operations.