Technology Solutions Analyst

City-of-Wilmington,-Nc; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Wilmington, NC is seeking an IT professional to analyze business needs, support enterprise tech, and coordinate with departments and vendors. The role focuses on improving workflows, security, and user support across public safety and other city functions.

Responsibilities include managing user accounts, devices, and system configurations, while ensuring compliance with policies. Office-based role with CJIS considerations and ongoing technology updates.

Qualifications

• Bachelor's or higher in IT or closely related field with relevant IT experience.
• Experience with enterprise technology platforms and security practices.
• Familiarity with system administration concepts and IAM.

Responsibilities

• Provide Tier 2/3 support for enterprise technology users.
• Collaborate with departments and vendors to implement solutions.
• Maintain security standards and compliance with guidelines.
• Configure and manage City-issued devices and accounts.
• Document system configurations and support procedures.

Skills

Enterprise platforms

System administration

User and device management

Vendor coordination

Technical troubleshooting

Documentation

Education

Bachelor's degree in IT

Associate degree in IT

High school diploma with IT experience

Tools

Microsoft 365

Teams

SCM/MDM

Job description

City of Wilmington, NC is seeking an IT professional to analyze business needs, support enterprise tech, and coordinate with departments and vendors. The role focuses on improving workflows, security, and user support across public safety and other city functions.

Responsibilities include managing user accounts, devices, and system configurations, while ensuring compliance with policies. Office-based role with CJIS considerations and ongoing technology updates.