Public Safety IT Operations Manager

City of Winchester, Virginia Local Government; Winchester (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

City of Winchester, Virginia Local Government seeks an experienced IT Support professional to assist sworn and civilian Police Department personnel with specialized technology. The role covers deployment, maintenance, and troubleshooting of PD tech, plus vehicle-based systems and cybersecurity alignment.

Ideal candidate has a bachelor’s degree and 7+ years IT support experience, with preference for law enforcement/public safety IT exposure and relevant certifications.

Qualifications

• Equivalent to a Bachelor’s Degree in Computer Technology or related field.
• Seven years of IT support experience; supervisory experience preferred.
• Experience with desktop support, Windows/M365, network, and technical customer support.
• Preferred: IT support in law enforcement/public safety environments; CAD, RMS, body cameras, digital evidence.
• Certifications and a valid driver’s license are required.

Responsibilities

• Provide direct technical assistance to Police Department personnel.
• Provide technical support and administration for specialized Police Department technology.
• Assist with implementation, testing, deployment of new Police Department technology.
• Support technology in Police Department vehicles (computers, cameras, scanners, printers, communications equipment, peripherals).
• Collaborate with City IT to ensure Police Department technology complies with cybersecurity, network, infrastructure, and enterprise standards.

Skills

Desktop support

Windows/Microsoft 365

Network troubleshooting

Technical customer support

Mobile device support

Education

Bachelor’s degree in Computer Technology or related field

Tools

Active Directory

VPN

Multi-factor authentication

Job description

City of Winchester, Virginia Local Government seeks an experienced IT Support professional to assist sworn and civilian Police Department personnel with specialized technology. The role covers deployment, maintenance, and troubleshooting of PD tech, plus vehicle-based systems and cybersecurity alignment.

Ideal candidate has a bachelor’s degree and 7+ years IT support experience, with preference for law enforcement/public safety IT exposure and relevant certifications.