Information Technology Operations Manager

City of Winchester, Virginia Local Government; Winchester (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

City of Winchester, Virginia Local Government seeks an experienced IT Support professional to assist sworn and civilian Police Department personnel with specialized technology. The role covers deployment, maintenance, and troubleshooting of PD tech, plus vehicle-based systems and cybersecurity alignment.

Ideal candidate has a bachelor’s degree and 7+ years IT support experience, with preference for law enforcement/public safety IT exposure and relevant certifications.

Qualifications

• Equivalent to a Bachelor’s Degree in Computer Technology or related field.
• Seven years of IT support experience; supervisory experience preferred.
• Experience with desktop support, Windows/M365, network, and technical customer support.
• Preferred: IT support in law enforcement/public safety environments; CAD, RMS, body cameras, digital evidence.
• Certifications and a valid driver’s license are required.

Responsibilities

• Provide direct technical assistance to Police Department personnel.
• Provide technical support and administration for specialized Police Department technology.
• Assist with implementation, testing, deployment of new Police Department technology.
• Support technology in Police Department vehicles (computers, cameras, scanners, printers, communications equipment, peripherals).
• Collaborate with City IT to ensure Police Department technology complies with cybersecurity, network, infrastructure, and enterprise standards.

Skills

Desktop support

Windows/Microsoft 365

Network troubleshooting

Technical customer support

Mobile device support

Education

Bachelor’s degree in Computer Technology or related field

Tools

Active Directory

VPN

Multi-factor authentication

Job description

• Provides direct technical assistance to sworn and civilian Police Department personnel
• Provides technical support, coordination, maintenance, troubleshooting, and/or administration, as assigned, for specialized Police Department technology
• Assists with implementation, testing, deployment, and support of new Police Department technology
• Supports technology installed in Police Department vehicles, including computers, cameras, scanners, printers, communications equipment, and associated peripherals
• Works collaboratively with City IT to ensure Police Department technology complies with City cybersecurity, network, infrastructure, and enterprise technology standards
  
  

Description

Duties and Responsibilities:

• Provides direct technical assistance to sworn and civilian Police Department personnel
• Provides technical support, coordination, maintenance, troubleshooting, and/or administration, as assigned, for specialized Police Department technology
• Assists with implementation, testing, deployment, and support of new Police Department technology
• Supports technology installed in Police Department vehicles, including computers, cameras, scanners, printers, communications equipment, and associated peripherals
• Works collaboratively with City IT to ensure Police Department technology complies with City cybersecurity, network, infrastructure, and enterprise technology standards
  
  

Education and/or Experience:

• Equivalent to a Bachelor’s Degree in Computer Technology, Information Technology, etc.
• Seven (7) years of IT support; 2 years supervision preferred
  
  

Experience Should Include

• Desktop support, Microsoft Windows/365;
• Installation/troubleshooting, user accounts, mobile devices, network support,
• Technical customer support.
  
  

Preferred Experience In

• IT support in law enforcement, public safety, 24-hour environments.
• CAD, RMS, mobile data computers, body cameras, digital evidence, public safety systems.
• Microsoft Active Directory, Microsoft 365, mobile management, VPN, multi-factor auth.
• Vendor management, technology projects, industry certifications.
  
  

Certificates, Licenses, Registrations: Valid driver’s license required.

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

This position is eligible for benefits. To view out benefit packet click here.

01

Do you have a valid driver's license?

• Yes
• No
  
  

02

Do you have a Bachelor’s Degree in Computer Technology, Information Technology, Computer Science, Management Information Systems, Cybersecurity, or a related field?

• Yes
• No
  
  

03

How many years of experience in information technology support do you have?

04

Which areas of information technology support do you have professional experience in? (Select all that apply.)

• Desktop and laptop support
• Microsoft Windows
• Microsoft 365
• Hardware/software installation and troubleshooting
• User account administration
• Mobile device support
• Network troubleshooting
• Technical customer support
• None of the above
• Required Question