Public Safety IT & Network Support Analyst II

City of Lynchburg, VA; Lynchburg (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Lynchburg is seeking an IT support professional to maintain and enhance the fire department's network infrastructure and mission-critical systems. Duties include desktop and mobile support, training, and handling high-priority public safety software.

Responsibilities also cover device management, inventory tracking, vendor coordination, and after-hours on-call support as needed to ensure continuous operation of public safety technology.

Qualifications

• Associate degree or higher in a related field; 2–4 years in computer-related work.
• Experience implementing security controls and educating others; or equivalent combo of education and experience.
• Valid driving record per City of Lynchburg criteria.

Responsibilities

• Provides new PC support and training for recipients.
• Backups and restorations for department computers and laptops.
• Answers help desk calls and troubleshoots hardware and software problems.
• Develops and provides in-house training for employees.
• Maintains and supports mission-critical fire department systems and public safety software.
• Provides technical support, maintenance, and troubleshooting for fire department technologies including mobile data terminals, reporting software, and radio equipment.
• Administers and maintains the department’s Mobile Device Management platform.
• Tracks and maintains inventory for all fire department IT assets.
• Interfaces with vendor support for OS and software upgrades.
• Subject to after-hours calls for system and network operations.

Skills

Desktop support

Help desk

Training

Technical support

Public safety IT

Education

Associate degree

Tools

Mobile Device Management

Public safety software

Radio equipment

Reporting software

Job description

The City of Lynchburg is seeking an IT support professional to maintain and enhance the fire department's network infrastructure and mission-critical systems. Duties include desktop and mobile support, training, and handling high-priority public safety software.

Responsibilities also cover device management, inventory tracking, vendor coordination, and after-hours on-call support as needed to ensure continuous operation of public safety technology.