Police Investigation Tech - NEPS

City of Charlotte; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

The City of Charlotte Police Department is seeking a Police Investigation Technician to handle police telephone inquiries, gather information from victims and witnesses, and enter reports into the Records Management System. The role requires confidentiality and the ability to work odd hours, including nights, weekends, and holidays.

The technician may also conduct background research on cases and support investigations while maintaining professional relationships with the public and city

Qualifications

• Minimum Qualifications: High School Graduate, U.S. Citizen, Obtain/Maintain DCI certification.
• Preferred Qualifications: Associate’s degree or higher in Criminal Justice or a related field; Experience with CAD/RMS systems and NCIC/DCI databases.

Responsibilities

• Answer incoming calls to NEPS and CMPD divisions; complete offense reports as appropriate.
• Provide professional customer service to internal and external customers.
• Direct citizens to Court Offices, City departments, and CMPD agencies; advise on police procedures and City policies.
• Monitor Online Reporting System and respond/complete offense reports as appropriate.
• Route calls to 911 when needed and enter calls for service.
• Enter APBs for Missing Persons reports and related cases.
• Handle voicemail and walk-in requests from citizens.
• Advise citizens on police procedures or policies for the City of Charlotte.
• Perform other duties as assigned.

Skills

Clear communication

Multitasking

De-escalation

Calm under pressure

Policy interpretation

Research & reporting

Customer service

Education

High School Diploma

U.S. Citizenship

DCI certification

Associate degree in Criminal Justice

Tools

Microsoft Office

MUNIS

Call reporting systems

Job description

Department: Charlotte-Mecklenburg Police Department Salary: $25.00 - $30.34 Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY The Police Investigation Technician position is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases and maintaining the confidentiality of sensitive information. The Police Investigative Technician may also encounter suspects and victims of crimes. Must be able to take accurate reports and information. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events, including inclement weather.

Major Duties and Responsibilities

• Answer incoming calls to NEPS, including direct calls to the unit, transfers from other CMPD departments and City agencies, and complete offense reports as appropriate.
• Provide a professional and courteous level of customer service to internal and external customers.
• Direct citizens to appropriate Court Offices, City departments, and other CMPD agencies while advising them on police procedures and City policies.
• Monitor Online Reporting System and respond/complete offense reports as appropriate.
• Re-route calls to 911 for dispatch/ enter calls for service as appropriate.
• Enter All Points Bulletins (APBs) for all Missing Person, Failure to Return Rental Vehicle, and Larceny of Vehicle Reports completed.
• Answer incoming phone calls to the division office and retrieve voicemail messages.
• Handle miscellaneous phone calls and walk-in requests from citizens.
• Direct citizens to the appropriate court offices, city offices, or other resources as needed.
• Advise citizens on police procedures or policies for the City of Charlotte.
• Perform other duties as assigned.

Minimum Qualifications

• High School Graduate
• U.S Citizen
• Obtain/Maintain DCI certification

Preferred Qualifications

• Associate’s degree or higher in Criminal Justice or a related field
• Experience with CAD/RMS systems and NCIC/DCI databases

Knowledge, Skills, and Abilities

• Ability to deliver clear & concise communication
• Ability to prioritize and multitask in a dynamic environment
• Ability to de-escalate while providing clear instructions
• Ability to remain calm and professional under pressure
• Ability to interpret and apply policies & procedures
• Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies
• Knowledge of principles for assessing & processing customer needs, quality standards for services, and customer satisfaction evaluation
• Knowledge of administrative/clerical procedures
• Knowledge of various computer systems such as: Microsoft Office, MUNIS, and call reporting technology
• Knowledge of general office procedures and administrative terminology
• Strong problem-solving skills and sound judgment
• Strong interpersonal skills in person and via the phone

ADA and Other Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Ability to see, hear, and communicate information effectively

Sensory Requirements

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files, and phones.

Other Requirements

Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

BENEFITS

BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

Our City, Our Mission

When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.