Public Safety Field Services Manager – 24/7 Tech Leadership

Motorola Solutions

Tallahassee (FL)

On-site

USD 95,000 - 105,000

Full time

5 days ago

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Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Field Services Manager to lead post-sales field engineers in the installation, deployment, and maintenance of Exacom Hindsight 4. The role emphasizes on-site leadership, SLA enforcement, and customer service for public safety agencies.

The ideal candidate has 5+ years in technical management, experience in mission-critical environments, and strong collaboration with project managers and client IT teams.

Qualifications

5+ years of progressive technical management experience.
Experience in public safety or mission-critical environments preferred.
Proven track record leading multi-disciplinary technical teams (remote and on-site).

Responsibilities

Direct and mentor Field Engineers and deployment teams.
Manage on-site installations, deployments, and system cutovers.
Ensure SLAs, delivery schedules, and customer satisfaction metrics.

Skills

Technical leadership

Public safety experience

Team mentoring

Project coordination

Education

Bachelor’s degree in IT/CS/Engineering

ITIL Foundation

PMP

Network+

Security+

ENP (Emergency Number Professional)

Tools

Exacom Hindsight 4

NICE

Verint

SQL databases

CTI

Dispatch console architecture

Job description

The ideal candidate has 5+ years in technical management, experience in mission-critical environments, and strong collaboration with project managers and client IT teams.

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