Public Safety Field Services Lead - Tech & Support

Motorola Solutions; Maine; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Field Services Manager to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role ensures SLAs, on-site deployments, and high-quality service for public safety agencies.

The position requires 5+ years in technical management, a background in public safety, and experience directing on-site and remote teams. Travel and 24/7 escalation are expected. Base salary range disclosed.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.

Skills

VoIP, SIP, RoIP

Audio recording/logging

Windows Server

Networking (Routers, Switches, Firewal

SQL databases

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent

Tools

Exacom Hindsight 4

NICE

Verint

Eventide

Job description

Motorola Solutions is seeking a Technical Field Services Manager to lead post-sales technical services teams responsible for installation, deployment, and maintenance of Exacom Hindsight 4. The role ensures SLAs, on-site deployments, and high-quality service for public safety agencies.

The position requires 5+ years in technical management, a background in public safety, and experience directing on-site and remote teams. Travel and 24/7 escalation are expected. Base salary range disclosed.