Public Safety Field Services Lead

Motorola Solutions; Illinois; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

401K with Company Match

Paid Holidays

Generous PTO

Employee Stock Purchase Plan

Parental & Family Leave

Incentive Bonus Plans

Job summary

Motorola Solutions’ Exacom division seeks a Technical Field Services Manager to lead Field Engineers responsible for on-site installations, deployment, and maintenance of Exacom Hindsight 4. This role focuses on SLAs, 24/7 public safety support, and revenue-aligned project execution.

You will drive KPIs, coordinate with project managers, and ensure security compliance across deployments, while managing a high-stakes, customer-centric field team in a dynamic environment.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture that understands the high-stakes, 24/7 nature of public safety operations.
• Direct the planning, scheduling, and execution of on-site hardware and software installations, upgrades, and system cutovers.
• Work with project managers and client IT/dispatch directors to align deployment timelines and site readiness.
• Ensure Field Engineers adhere to installation protocols, SAT, and security compliance.
• Act as the technical point of contact during critical system commissioning and go-live events.
• Manage backlog of projects to ensure the Field Service Team closes projects and generates revenue.

Skills

Leadership

VoIP / SIP / RoIP

Windows Server / Networking / SQL

Exacom Hindsight 4

Public safety / mission-critical

Project coordination

Education

Bachelor’s degree in IT / CS / Engineering

Tools

Exacom Hindsight 4

NICE / Verint / Eventide

Job description

Motorola Solutions’ Exacom division seeks a Technical Field Services Manager to lead Field Engineers responsible for on-site installations, deployment, and maintenance of Exacom Hindsight 4. This role focuses on SLAs, 24/7 public safety support, and revenue-aligned project execution.

You will drive KPIs, coordinate with project managers, and ensure security compliance across deployments, while managing a high-stakes, customer-centric field team in a dynamic environment.