Technical Field Services Manager, Public Safety Tech

Motorola Solutions; Arkansas City (KS); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions’ Exacom unit seeks a Technical Field Services Manager to lead post-sales field engineers responsible for installation, deployment, and maintenance of Exacom Hindsight 4. You will ensure SLAs are met and coordinate on-site deployments for public safety systems.

You will mentor, review performance, schedule resources, and drive process improvements while collaborating with project managers and client IT/dispatch directors.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).
• Willingness to travel up to 20-30% to support major field installations.
• Ability to coordinate with project managers and client IT/dispatch directors.

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture for high-stakes public safety operations.
• Direct the planning, scheduling, and execution of on-site hardware and software installations, upgrades, and system cutovers.
• Work with project managers and client IT/dispatch directors to align deployment timelines.
• Ensure adherence to installation protocols, SAT, and security standards.
• Act as the technical point of contact during critical system commissioning and go-live events.
• Manage backlog of projects to ensure timely closure and revenue generation.
• Refine support workflows, deployment checklists, and internal knowledge base documentation.
• Manage customer escalations with empathy and clear communication.

Skills

Technical leadership

Field deployment management

Remote collaboration

Job description

Motorola Solutions’ Exacom unit seeks a Technical Field Services Manager to lead post-sales field engineers responsible for installation, deployment, and maintenance of Exacom Hindsight 4. You will ensure SLAs are met and coordinate on-site deployments for public safety systems.

You will mentor, review performance, schedule resources, and drive process improvements while collaborating with project managers and client IT/dispatch directors.