Public Safety Dispatcher & Telecommunicator — Make an Impact

National Public Safety Careers; Detroit (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator to join U.S. public safety centers. The role blends communication, technology, and decision-making to support dispatch operations and information flow between the public and responders.

Responsibilities include handling emergencies, verifying locations, prioritizing calls, and operating CAD, radio, and mapping systems. Training, background checks, and ongoing certifications are typical requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing accuracy

Active listening

Clear communication

multitasking

Education

High school diploma

Job description

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator to join U.S. public safety centers. The role blends communication, technology, and decision-making to support dispatch operations and information flow between the public and responders.

Responsibilities include handling emergencies, verifying locations, prioritizing calls, and operating CAD, radio, and mapping systems. Training, background checks, and ongoing certifications are typical requirements.