Impactful Public Safety Dispatcher & Telecommunicator

Public Safety Dispatch Network; Morristown (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Public Safety Dispatch Network is seeking a Dispatcher/Telecommunicator to manage emergency and nonemergency requests using CAD, telephone, mapping, and radio systems. You will verify locations, gather caller information, classify priorities, and coordinate response units while maintaining records and confidentiality.

The role may involve nights, weekends, holidays, and rotating shifts with overtime as needed, based on staffing and emergencies.

Qualifications

• High school diploma or equivalent required.
• Accurate typing, active listening and clear communication.
• Certifications depend on services and jurisdiction's training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD)

Telephone system

Mapping software

Radio system

Job description

Public Safety Dispatch Network is seeking a Dispatcher/Telecommunicator to manage emergency and nonemergency requests using CAD, telephone, mapping, and radio systems. You will verify locations, gather caller information, classify priorities, and coordinate response units while maintaining records and confidentiality.

The role may involve nights, weekends, holidays, and rotating shifts with overtime as needed, based on staffing and emergencies.