Public Safety Dispatcher & Telecommunicator — Impactful 24/7

National Public Safety Careers; Williamson (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers is recruiting Public Safety Dispatchers and Telecommunicators for Williamson, IA. The role involves processing emergency and nonemergency requests, verifying locations, prioritizing incidents, and operating CAD, telephone, mapping, and radio systems to coordinate responders.

Applicants typically hold a high school diploma, demonstrate accurate typing, active listening, and clear communication, and may need jurisdiction-specific certifications.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD

Telephone systems

Mapping software

Radio systems

Job description

National Public Safety Careers is recruiting Public Safety Dispatchers and Telecommunicators for Williamson, IA. The role involves processing emergency and nonemergency requests, verifying locations, prioritizing incidents, and operating CAD, telephone, mapping, and radio systems to coordinate responders.

Applicants typically hold a high school diploma, demonstrate accurate typing, active listening, and clear communication, and may need jurisdiction-specific certifications.