911 Dispatcher — Calm, Fast, 24/7 Public Safety

Emergency Telecommunicator Services; Burlington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

Emergency Telecommunicator Services in Alamance, NC is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, gather information, and relay accurate details to the appropriate agencies.

Ideal candidates have a high school diploma or equivalent, strong typing and active listening skills, calm composure under pressure, and basic computer proficiency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Calm under pressure

Basic computer skills

Multitasking

Education

High school diploma or equivalent

Tools

CAD/dispatch systems

Job description

Emergency Telecommunicator Services in Alamance, NC is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, gather information, and relay accurate details to the appropriate agencies.

Ideal candidates have a high school diploma or equivalent, strong typing and active listening skills, calm composure under pressure, and basic computer proficiency.