Public Safety Dispatcher II

Sandia Resort & Casino; Bernalillo (NM); On-site; USD 32,000 - 36,000; Full time

Job summary

Pueblo of Sandia seeks a full-time Emergency Dispatcher to handle 911 and administrative calls from Bernalillo, NM. You will dispatch police, EMS, and fire units, relay critical information, and maintain accurate records using NCIC and CAD systems.

You must reliably communicate, stay calm under pressure, and meet licensing requirements. The role emphasizes safety, integrity, and collaboration in a tribal government setting.

Qualifications

• Knowledge of emergency dispatch principles and radio operations.
• Ability to operate computer, radio, and reporting equipment.
• Capable of handling confidential information with discretion.
• Proven calmness under pressure in stressful situations.
• Excellent communication with public safety partners.

Responsibilities

• Answer multi-line phones and 911 calls; record information accurately.
• Dispatch emergency units and coordinate with police, EMS, and fire.
• Provide information to callers and maintain incident records.
• Update databases (NCIC, CAD) and keep contact lists current.
• Prepare reports and assist with equipment maintenance and training.

Skills

Radio dispatch

Emergency communications

Clear communication

Calm under pressure

Team coordination

Education

High School diploma or GED

Two years related experience in data entry, telecom, or emergency communications

Tools

NCIC/LETS databases

CAD system

Radio/911 equipment

Job description

Pueblo of Sandia seeks a full-time Emergency Dispatcher to handle 911 and administrative calls from Bernalillo, NM. You will dispatch police, EMS, and fire units, relay critical information, and maintain accurate records using NCIC and CAD systems.

You must reliably communicate, stay calm under pressure, and meet licensing requirements. The role emphasizes safety, integrity, and collaboration in a tribal government setting.