911 Emergency Dispatcher — Be the Calm in Crisis

911 Emergency Communications; Twain Harte (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Twain, CA is seeking skilled Emergency Dispatchers to join our public safety operations. You will answer emergency and nonemergency calls, verify locations, relay critical information, and coordinate police, fire, or EMS responders across multiple systems with calm, accuracy, and speed.

The role requires accurate typing, active listening, clear speech, and basic computer skills.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organize information

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Twain, CA is seeking skilled Emergency Dispatchers to join our public safety operations. You will answer emergency and nonemergency calls, verify locations, relay critical information, and coordinate police, fire, or EMS responders across multiple systems with calm, accuracy, and speed.

The role requires accurate typing, active listening, clear speech, and basic computer skills.