Public Safety Dispatcher: Emergency Communications Pro

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 35,000 - 41,000; Full time

Job summary

University of North Carolina Charlotte seeks a Public Safety Telecommunicator to support police and public safety operations. The role handles emergency and non-emergency calls, prioritizes incidents, dispatches police and fire units, and maintains logs and databases.

You will operate multiple communications systems, ensure accurate data entry, and coordinate responses across agencies. Entry requirements include a high school diploma with related experience, plus potential certification

Qualifications

• High School diploma and experience to demonstrate ability to work under pressure.
• Journey level requires an additional one year of experience.
• Advanced level requires an additional two years of experience.
• If there is language about an equivalent combination of education and experience, you may qualify through a mix of both.

Responsibilities

• Responds to emergency and non-emergency calls for assistance and information.
• Provides dispatch and communication support services for police, fire, emergency, and related services.
• Operates a multi-line telephone console system, an alerting system, and LiveSafe; alerting system translates information into the appropriate codes.
• Determines and assigns the level of priority of the call, and enters the data into a CAD system for radio dispatch purposes.
• Performs crisis intervention services, asks vital questions to ensure proper emergency response.
• Transfers Fire and Medical needs to appropriate dispatch centers.
• Monitors and operates a radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Dispatches and coordinates the responses of public safety agencies.

Skills

Public safety dispatch

Under pressure

Telephone/Radio communications

Microsoft Office

Google Workspace

Education

High School diploma

Tools

Telecommunication equipment

Job description

University of North Carolina Charlotte seeks a Public Safety Telecommunicator to support police and public safety operations. The role handles emergency and non-emergency calls, prioritizes incidents, dispatches police and fire units, and maintains logs and databases.

You will operate multiple communications systems, ensure accurate data entry, and coordinate responses across agencies. Entry requirements include a high school diploma with related experience, plus potential certification