Public Safety Telecommunicator & Dispatcher

NC State University

Raleigh (NC)

Hybrid

USD 34,000 - 54,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Childcare benefits

Wellness & Recreation Membership

Wellness programs

Job summary

NC State University is seeking a Public Safety Telecommunicator to handle emergency and non-emergency calls, dispatch responders, and operate CAD at the NCSU Police Department. The role requires a high school diploma and relevant certifications, with opportunities for progression and cross-training within campus safety operations.

The position emphasizes reliability, attention to detail, and the ability to work rotating 12-hour shifts in a 24/7 department.

Qualifications

High school diploma or equivalent. Experience or education to progress in the role.
Experience handling 911/public safety calls is preferred.
Strong computer and typing skills are desirable.
Certification as a Division of Criminal Information computer operator or ability to obtain within 120 days of employment.

Responsibilities

Receive emergency and non-emergency calls.
Dispatch police, fire and rescue to university locations.
Operate and maintain CAD system.
Monitor and dispatch campus-wide alarms.
Operate Division of Criminal Information terminal.
Issue and maintain records of departmental equipment.
Maintain and update departmental records.

Skills

911 calls experience

Computer skills

Public safety background

Education

High school diploma

Some college preferred

Tools

DIC operator certification

Basic Telecommunicator certification

Job description

Please see Special Instructions for more details.

Please include as attachments a resume and cover letter.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Job Posting Information

Posting Number

Posting Number PG195227SP

Internal Recruitment

Internal Recruitment No

Working Title

Anticipated Hiring Range

Anticipated Hiring Range $46,000 - $49,367

Work Schedule

Work Schedule Rotating 12 hour shifts

Job Location

Department

Department NCSU - Police Department

About the Department

The Police Department of North Carolina State University is a CALEA and IACLEA accredited law enforcement agency. The agency provides a full array of police and security services with 54 full-time sworn officers and 17 non-sworn staff members. The department is operational 24-hours/365 days a year and has mutual aid and extraterritorial jurisdiction agreements with adjacent municipalities and law enforcement agencies. The 911 Center operates 24/7/365, is staffed by 11 Emergency Communications Officers ( ECO ), and fields approximately 95,000 calls annually.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

In this role you will:

Receive emergency and non-emergency calls.
Dispatch police, fire and rescue to University locations.
Operate and maintain Computer Aided Dispatch ( CAD ).
Monitor and dispatch campus-wide fire and intrusion alarms.
Operate Division of Criminal Information terminal.
Issue and maintain records of departmental equipment.
Maintain and update departmental records.

Other Responsibilities

Must be able to sit for long periods of time.
Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

Experience in answering 911 emergency and public safety calls.
Some college is preferred.
Good computer and typing skills.
Background in public safety is helpful.

Required License or Certification

Certification as a Division of Criminal Information computer operator or the ability to achieve certification within 120 days of employment.
Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within 6 months of employment.

Valid NC Driver's License required

Valid NC Driver's License required Yes

Commercial Driver's License Required?

Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 09/23/2026

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 09/30/2026

Notice to Applicants

Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume”.

Special Instructions

Position Number

Position Number 00040849

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Title Public Safety Telecommunicator

Position Classification Band Level

Position Classification Band Level Advanced

Position Classification Salary Range

Position Classification Salary Range $33,540 - $53,838

Salary Grade Equivalency

Salary Grade Equivalency NC05

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

Time Limited Position No

Time-Limited Appointment Length (if applicable)

Department Id

Department Id 425001 - Police Department

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you learn of this opportunity?
- NCSU website
- Craigslist
- Indeed.com
- Carolina Job Finder/Employment Guide
- NC Works
- Dress for Success
- Technical/Trade School Program
- Job Fair (Identify Job Fair in question #2 below)
- Direct Contact from NSCU Representative (identify person in question #2 below)
- Other
- Monster.com
- Other online job board
- NCSU employee referral
- Social Media (LinkedIn, Twitter, Facebook, Ohter)
If you learned about this vacancy from "other source" or "other website", please provide the source.
(Open Ended Question)

* Please select the response below that describes your experience/education for the Public Safety Telecommunicator position.
- High school diploma or equivalency
- Did not complete high school but have a confirmation of high school education and experience to equal at least 4 years (ex. 3 years of high school and 1 year law enforcement experience)
- Associate's, Bachelor's, Master's, and/or Doctorate
- None of the above
* In the space below, please describe your professional experience as it relates to this role.
(Open Ended Question)

Required Documents