Public Safety Dispatcher: Emergency Communications

Regional 911 Intake Solutions; Malden-on-Hudson (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Malden On Hudson, NY, seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency requests. You will verify incident locations, gather caller details, and classify priorities using established procedures, while operating CAD, telephones, and radio systems.

The role requires strong typing, listening, and clear communication. Certifications vary by service area, with strict confidentiality and ongoing training obligations.

Qualifications

• High school diploma or equivalent is commonly required.
• Typing, active listening, and clear communication are essential.
• Certifications depend on services and jurisdictional standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

CAD software

Radio systems

Mapping technology

Job description

Regional 911 Intake Solutions in Malden On Hudson, NY, seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency requests. You will verify incident locations, gather caller details, and classify priorities using established procedures, while operating CAD, telephones, and radio systems.

The role requires strong typing, listening, and clear communication. Certifications vary by service area, with strict confidentiality and ongoing training obligations.