Emergency Communications Dispatcher — Public Safety

Regional 911 Intake Solutions; City of Olean (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Yorkshire, NY seeks Public Safety Dispatchers and Telecommunicators to support emergency and nonemergency information flow. You will handle calls, verify locations, prioritize requests, and operate CAD, radio, mapping, and telephone systems.

The role requires accurate typing, active listening, and clear communication, with training and certifications depending on services handled and jurisdiction standards. Training and shift work are common.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, and clear communication.
• Ability to switch between tasks and follow agency procedures.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

Computer-aided dispatch

Telephone systems

Mapping systems

Radio systems

Job description

Regional 911 Intake Solutions in Yorkshire, NY seeks Public Safety Dispatchers and Telecommunicators to support emergency and nonemergency information flow. You will handle calls, verify locations, prioritize requests, and operate CAD, radio, mapping, and telephone systems.

The role requires accurate typing, active listening, and clear communication, with training and certifications depending on services handled and jurisdiction standards. Training and shift work are common.