Emergency Communications Dispatcher (Public Safety)

Regional 911 Intake Solutions; West Babylon (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers for roles in New Suffolk, NY. These positions involve taking emergency and nonemergency calls, dispatching police, fire, or EMS as required, and using CAD, radio, and mapping systems.

Applicants should have a high school diploma and demonstrate accurate typing, active listening, and clear communication. Trainings and certifications vary by service area and may affect compensation and eligibility.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Task switching

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers for roles in New Suffolk, NY. These positions involve taking emergency and nonemergency calls, dispatching police, fire, or EMS as required, and using CAD, radio, and mapping systems.

Applicants should have a high school diploma and demonstrate accurate typing, active listening, and clear communication. Trainings and certifications vary by service area and may affect compensation and eligibility.