Public Safety Dispatcher: EMD-Certified & Multi-Agency

Emergycare; Erie (Erie County); On-site; USD 26,000 - 41,000; Part time

Job summary

Emergycare, based in Erie, PA, is seeking a Communications Specialist I to receive, evaluate, process, and dispatch emergency and non-emergency calls. You will initiate EMD pre-arrival instructions and work rotating shifts including nights, weekends, holidays, and overtime as required.

The role requires strong communication skills, the ability to stay calm under pressure, CPR certification, and potential cross-agency dispatch experience. A valid EMT/EMD pathway is expected within one year.

Qualifications

• Must handle multiple tasks efficiently and effectively.
• Speak clearly and concisely over radio and telephone.
• Excellent verbal and written communication skills.
• Maintain composure and professionalism under stressful conditions.
• Handle telephone communication with courtesy and efficiency.
• Current CPR Certification or equivalent.
• Extensive background in multi-agency communications may be considered or certified during orientation.
• Minimal typing skills.
• Knowledge of emergency dispatching methods using CAD or similar equipment.
• Prior experience as a public safety dispatcher.
• Be certified as an Emergency Medical Dispatcher (EMD) or certify within one year of hire.

Responsibilities

• Receive, evaluate, process and dispatch emergency and non-emergency calls.
• Initiate Emergency Medical Dispatch (EMD) pre-arrival instructions per protocols.
• Work rotating shifts including nights, weekends, holidays and overtime as required.

Skills

Multitasking

Radio/telephone communication

Verbal & written communication

Composure under pressure

Telephone courtesy

Typing skills

CAD/EMD systems knowledge

Public safety dispatcher experience

EMD certification within 1 year

Education

High school diploma or GED

1 year related experience or training

EMD certification within 1 year

Tools

CAD or similar dispatch systems

Job description

Emergycare, based in Erie, PA, is seeking a Communications Specialist I to receive, evaluate, process, and dispatch emergency and non-emergency calls. You will initiate EMD pre-arrival instructions and work rotating shifts including nights, weekends, holidays, and overtime as required.

The role requires strong communication skills, the ability to stay calm under pressure, CPR certification, and potential cross-agency dispatch experience. A valid EMT/EMD pathway is expected within one year.