Public Safety Dispatcher — Critical Emergency Communications

Dane County; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Dane County Public Safety Communications in Madison, WI, is seeking full-time Communicator positions to handle emergency and non-emergency requests. The role requires operating a multi-line 911 system, CAD, radios, and GIS, with training beginning late January 2027.

Applicants must pass CritiCall with 85%+ and be willing to work nights, weekends, and overtime as needed. Educationally, a high school diploma is required, with dispatch experience desirable.

Qualifications

• High school diploma is required with the ability to multitask.
• Previous dispatching experience in public safety is desirable.
• Proven calmness and accuracy under stressful conditions.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Dispatch calls and monitor personnel status across channels.
• Provide life-saving instructions and coordinate public safety responses.
• Operate CAD, radio and GIS systems in a fast-paced environment.
• Maintain knowledge of county geography and assignments.

Skills

Multitasking

Calm under pressure

Clear communication

Teamwork

Education

High school diploma

Dispatching experience desirable

Tools

Multi-line 911 system

CAD

Radio system

GIS

Job description

Dane County Public Safety Communications in Madison, WI, is seeking full-time Communicator positions to handle emergency and non-emergency requests. The role requires operating a multi-line 911 system, CAD, radios, and GIS, with training beginning late January 2027.

Applicants must pass CritiCall with 85%+ and be willing to work nights, weekends, and overtime as needed. Educationally, a high school diploma is required, with dispatch experience desirable.