Public Safety Dispatcher & Communications Specialist

State of Louisiana; Lake Charles (LA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

LASERS retirement

Blue Cross Blue Shield insurance

Vacation/sick leave accrual

14 paid holidays per year

Tuition reduction for employees

Job summary

McNeese State University Police Department seeks a Communications Officer to dispatch information to officers and emergency personnel using telecommunication equipment to ensure timely responses.

This 12-hour rotating shift position provides 24/7 coverage with day/night rotations; weekends and holidays are part of the normal rotation. Applicants must meet NCIC/Louisiana certification guidelines, pass a background check and drug screening, and maintain a valid driver's license if required.

Qualifications

• Core communication and customer service skills.
• Ability to take accountability for actions and outcomes.
• Strong focus on customer needs and service quality.

Responsibilities

• Receive and respond to informational requests from officers and other emergency personnel.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries; alert officers and dispatch accordingly.
• Search, enter, modify, and delete records in computer databases (registrations, licenses, wanted persons, etc.).
• Maintain records, produce monthly reports, and update desk logs during communications.

Skills

Communicating Effectively

Demonstrating Accountability

Focusing on Customers

Job description

McNeese State University Police Department seeks a Communications Officer to dispatch information to officers and emergency personnel using telecommunication equipment to ensure timely responses.

This 12-hour rotating shift position provides 24/7 coverage with day/night rotations; weekends and holidays are part of the normal rotation. Applicants must meet NCIC/Louisiana certification guidelines, pass a background check and drug screening, and maintain a valid driver's license if required.