COMMUNICATIONS OFFICER 1 / 2 / 3

State of Louisiana; Lake Charles (LA); Sur place; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

LASERS retirement

Blue Cross Blue Shield insurance

Vacation/sick leave accrual

14 paid holidays per year

Tuition reduction for employees

Résumé du poste

McNeese State University Police Department seeks a Communications Officer to dispatch information to officers and emergency personnel using telecommunication equipment to ensure timely responses.

This 12-hour rotating shift position provides 24/7 coverage with day/night rotations; weekends and holidays are part of the normal rotation. Applicants must meet NCIC/Louisiana certification guidelines, pass a background check and drug screening, and maintain a valid driver's license if required.

Qualifications

• Core communication and customer service skills.
• Ability to take accountability for actions and outcomes.
• Strong focus on customer needs and service quality.

Responsabilités

• Receive and respond to informational requests from officers and other emergency personnel.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries; alert officers and dispatch accordingly.
• Search, enter, modify, and delete records in computer databases (registrations, licenses, wanted persons, etc.).
• Maintain records, produce monthly reports, and update desk logs during communications.

Connaissances

Communicating Effectively

Demonstrating Accountability

Focusing on Customers

Description du poste

At McNeese State University, our mission is to deliver a life-changing higher education experience by fostering a dynamic teaching and learning community committed to excellence with a personal touch.

McNeese offers excellent benefits to include retirement with LASERS, comprehensive insurance through Blue Cross Blue Shield of Louisiana, accrual of sick and vacation leave, 14 paid holidays per year, tuition reduction program for employees and qualified dependents, and many other supplemental benefit programs.

McNeese University Police Department is accepting applications for a Communications Officer 1, 2, or 3, depending on the level of experience of the selected applicant. This position supports the University Police as a dispatcher who receives and transmits information according to requests using telecommunication equipment to ensure timely responses.

An Ideal candidate should possess the following core competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Qualifications:

• Six months of experience in transmitting and receiving messages by radio or in administrative services; OR
• Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:

• All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
• An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Duties:

• Receive and respond to informational requests from officers and other emergency personnel.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer, dispatch to location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping, monthly productivity and activity reports, and updates desk log during communications.

Position-Specific Details:

This position reports to the Police Lieutenant and will serve as a dispatcher. This position requires a commitment to a 12-hour rotating shift schedule to provide 24/7 operational coverage. The schedule will alternate between day and night shifts, and employees will be required to work weekends and holidays as part of the normal rotation. We offer a structured rotation that provides regular breaks and consecutive days off to help balance the demands of the schedule. This position may be subject to overtime and is considered non-exempt under the provisions of the Fair Labor Standards Act.

Location and Work Schedule:

This position is for a Communications Officer with University Police.

Appointment Type:

This vacancy is being announced as a classified position and is open to all qualified applicants and may be filled as a probationary or promotional appointment.

Career Progression:

This vacancy may be filled from this recruitment as a Communications Officer 1, 2, or 3, depending on the level of experience of the selected applicant.

Compensation:

• Entry Pay Rate/Level: $16.06/hourly / WS209 (CO1)
• Job Code: 171290
• SCS Position #: 50496926
• MSU Position #: C99187

The candidate for hire must undergo a comprehensive background check and is subject to drug screening at hire and on a random basis. This position may require a valid driver's license and a clear driving record if required to drive for university business.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information:

Kim Dronett, HR Analyst/Employment Liaison

Office of Human Resources

[e-mail] or [phone]