Public Safety Dispatcher — 24/7 Critical Response

Southeast Missouri State University; Cape Girardeau (MO); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Southeast Missouri State University seeks a full-time Dispatcher for the University Police Department to monitor and direct routine and emergency calls, and to coordinate radio communications. The role requires MULES certification or eligibility and the ability to work all shifts, including midnight, days, evenings, weekends, and breaks.

Typical duties include using dispatch software, entering confidential records, monitoring alarms and cameras, and supporting parking and transit services.

Qualifications

• High school diploma or GED required.
• MULES certification within 6 months of employment or eligible.
• Ability to operate dispatch technology; police dispatch experience is a plus.
• Knowledge of MS Office applications.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Monitors, receives and directs routine and emergency telephone calls to the department.
• Monitors, receives and transmits routine and emergency radio transmissions to fulfill requests for services and support of officers on duty.
• Manages software-based multi-channel radio communications, MULES, and input data into a software- based dispatch and records management system.
• Enters and retrieves confidential computer records and disseminates information to appropriate personnel.
• Monitors fire alarms, security cameras, and environmental alarms.
• Performs various support duties related to dispatch functions, including record keeping, typing, filing, and logs.
• Operates mass notification systems such as Regroup and Alertus and deploys the indoor/outdoor warning system (storm sirens).
• Provides logistical support to parking services, transit services, and other university service providers

Skills

Interpersonal communication

Verbal communication

Written communication

Ability to multitask

Education

High school diploma or GED

MULES certification or eligible within 6 months

Tools

MS Office

MULES software

Dispatch software

Job description

DISPATCHER

University Police Department

Full time

Primary Responsibilities

• Monitors, receives and directs routine and emergency telephone calls to the department, performing a variety of duties of a public service agency
• Monitors, receives and transmits routine and emergency radio transmissions to fulfill requests for services and support of officers on duty
• Manages software-based multi-channel radio communications, Missouri Uniform Law Enforcement System (MULES), and input data into a software- based dispatch and records management system
• Enters and retrieves confidential computer records and disseminates information to appropriate personnel
• Monitors fire alarms, security cameras, and environmental alarms
• Performs various support duties related to dispatch functions, including record keeping, typing, filing, and logs
• Operates mass notification systems such as Regroup and Alertus and deploys the indoor/outdoor warning system (storm sirens)
• Provides logistical support to parking services, transit services, and other university service providers

• High school diploma orGED
• MULES certified or eligible for MULES certification within 6-months of employment
• Ability to effectively operate dispatch technology; Experience in police dispatching a plus
• Knowledge ofMS Office
• Excellent interpersonal, verbal and written communication skills
• Ability to work all shifts, specifically the midnight shift, but also including day and evening shifts, weekends, Holidays, and during academic breaks
• Ability to work independently with minimal supervision
• Demonstrated problem solvingabilities
• Demonstrated experience with and understanding of customer service

Required Background Check: Must successfully pass a background check and must be 18 years old. Failure to pass will result in the employment offer being revoked.

Application Deadline:The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by September 30,2026..

To Apply: Submit the following items online by clicking on the APPLYbutton at the top of the page:

• Letter of interest addressing position qualifications
• Current Resume
• Names and contact information of three professional references may be asked for at a later date

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.

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