Communications Officer 1/2/3

State of Louisiana; Shreveport (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

LSU Health Shreveport is seeking a Communications Officer 1/2/3 to support the University Police Department. The role manages emergency calls, dispatches officers, and handles critical information while monitoring CCTV and access systems from the Communications Center.

Ideal candidates possess NCIC terminal operator awareness, six months of relevant experience, and a commitment to courtesy and excellence in public safety. Appointment may require certification within six months.

Qualifications

• Six months of experience in transmitting and receiving messages by radio or in administrative services.
• Six months of training in a business or clerical-related curriculum in a business school or technical institute.
• Fifteen semester hours of college training.

Responsibilities

• Receive and transmit clearly and accurately by radio, communication terminal, and telephone.
• Legibly and accurately record and maintain the activity/communications log.
• Monitor security video display and recording system.
• Provide information and directions to visitors, patients, and employees.

Skills

Communicating Effectively

Demonstrating Accountability

Focusing on Customers

Education

Six months of experience in transmitting and receiving messages

Six months of training in business curriculum

Fifteen semester hours of college training

Job description

At LSU Health Shreveport, our mission is to advance health professions through excellence in education, research, and service. We expect only the best.

We’re looking for a CommunicationsOfficer 1/2/3 to join our University Police Department. The incumbent performs highly responsible and mentally demanding communications and dispatch duties in support of campus police, security, and emergency response operations. This position serves as a primary point of contact for the public, receiving emergency calls, accidents, complaints, and other service requests, then analyzing, prioritizing, and dispatching Police Officers and Guards to appropriate locations. The role is responsible for accurately receiving, documenting, and transmitting critical information and instructions, maintaining dispatch logs, monitoring fire and security systems, access control, and CCTV, and coordinating notifications to emergency personnel and medical staff as needed. The incumbent also utilizes law enforcement computer systems and databases, including maintaining required certifications for terminal operations, and performs assigned duties within the Communications Center while remaining on post unless properly relieved by a supervisor.

If youARE COMMITTEDto COURTESYAND EXCELLENCEand to the philosophy of community policing, this could be the opportunity for you!

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Experience Requirements

• Six months of experience in transmitting and receiving messages by radio or in administrative services; OR
• Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.

Special Requirements

• All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
• An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Receive and transmit clearly and accurately by radio, communication terminal, and telephone.
• Legibly and accurately record and maintain the activity/ communications log.
• Monitor security video display and recording system.
• Provide information and directions to visitors, patients, and employees.

Position-Specific Details

Appointment Type:Job Appointment

Compensation: The salary offered will be determined based on qualifications and experience.

Location:Shreveport, Louisiana

PER2843 / PSN00025123

Career Progression: This position may be filled as a Communications Officer 1/2/3

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

For further information about this vacancy, contact:

Kip Biddle, Coordinator UPD

LSU Health Shreveport

Email: [e-mail]

Phone: [phone]