EMS Dispatcher

Harris Health; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Harris Health is seeking a dedicated EMS Dispatcher to coordinate the distribution of EMS and other medical vehicles for patient transport to and from Harris Health System facilities.

The role requires strong communication, multi-tasking, and proficiency with EMS terminology, CAD Dispatch System, and EMR tools. A Diploma/GED with experience in call centers or dispatch centers is preferred, with flexibility to work weekends and holidays.

Qualifications

• Must have Diploma/GED; degree preferred and Texas EMT/Dispatch credentials as applicable.
• Experience in call centers, dispatch centers, or customer care settings.
• Proficiency with EMS terminology and medical communication standards.
• Ability to type 40–49 WPM and operate CAD/EMR systems accurately.

Responsibilities

• Coordinate EMS and medical vehicle distribution for patient transport requests.
• Use CAD/EMR systems to dispatch resources and document actions.
• Collaborate with Transfer Center, clinical care teams, and leadership for efficiency.

Skills

Multitasking

Verbal communication

Written communication

Bilingual (Spanish)

Medical terminology

Analytical thinking

Decision making

Education

Diploma/GED

Associate degree (Preferred)

Degree

Tools

CAD Dispatch System

EMR (Electronic Medical Record)

MS Word

MS Excel

MS Outlook

MS PowerPoint

Dispatch Radio Base Station

Telephone

Fax machine

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The EMS Dispatcher primarily coordinates distribution of EMS and other medical vehicles for patient transport requests to and from Harris Health System facilities. They utilize cutting edge technology to dispatch appropriate EMS resources that meets patient's needs and provide safe and timely transports. EMS Dispatcher works closely with Transfer Center, clinical care teams, and system leadership to ensure efficient processes, and effective resource management while maintaining complete compliance with Harris Health System procedures, policies and practices.

Minimum Qualifications

• School Education:
• Diploma/GED
• Degree
• Associates (Preferred)
• Licenses & Certifications
• Emergency Medical Tech - Basic: in the State of Texas (Preferred)
• Emergency Medical Dispatch (IAMTCS) International Association of Medical Transport Communication Specialist or equivalent related required within one (1) year of employment.
• Texas Driver's license
• Basic Life Support
• Work Experience
• Two (2) Year Work Experience: in a call center, dispatch center, or customer care center. (Preferred)
• Communication Skills
• Above average Verbal Communication
• Exceptional Verbal (Public Speaking)
• Writing/Correspondence
• Writing/Report
• Language Skills
• Bilingual Skills preferred; Spanish, Vietnamese
• Proficiencies
• Typing: Between 40 & 49 Words per minute
• PC: Electronic Medical Record, Contact Center, Conference Software
• MS Word
• MS PowerPoint
• MS Excel
• MS Outlook
• Job Attributes
• Knowledge/Skills/Abilities
• Medical Terminology
• Statistical (Preferred)
• Research (Preferred)
• Mathematics
• Dictation/Transcription
• Analytical: Decision making skills, Multitasking
• Work Schedule
• Flexible
• Weekends
• Holidays
• Overtime
• Equipment Operated
• Dispatch Radio Base Station, Telephone, CAD Dispatch System, Fax machine