Supplemental Operations Dispatcher- Administration Fournace Place

Harris Health; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Harris Health in Houston, Texas is seeking an Operations Dispatcher to ensure quality, efficiency and performance of the support services division through dispatch interactions across multiple departments. The role requires an Associate’s degree or equivalent, one year of dispatching experience, and strong verbal and written communication.

Proficiency with MS Outlook and PC is essential; Spanish language ability is preferred.

Qualifications

• Associate’s degree or equivalent required or preferred; one year dispatching experience preferred.
• Strong verbal and written communication; ability to handle heavy public contact and documentation.
• Bilingual Spanish preferred; proficiency with MS Outlook and PC required.

Responsibilities

• Ensure the quality, efficiency and performance of the support services division through dispatch interactions across multiple departments.
• Document requests from identification to completion and maintain accurate records throughout the cycle.

Skills

Verbal communication

Written communication

Public contact

Spanish bilingual

Education

High School Diploma or GED

Associate's Degree Preferred

Tools

MS Outlook

PC

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The operations dispatcher will be responsible for ensuring the quality, efficiency and performance of the support services division (multiple departments) is met based on interactions via dispatch - direct contact. The incumbent will be responsible for ensuring appropriate documentation of requests through the cycle of identification to completion.

Minimum Qualifications

• Degree: Associate's Preferred; High School Diploma or GED required
• Work Experience: One (1) Year Dispatching
• Communication Skills: Above Average Verbal (Heavy Public Contact), Writing Correspondence, Writing/Reports
• Bilingual Skills: Spanish preferred
• Proficiencies: MS Outlook, PC

Knowledge/Skills/Abilities

• Able to walk long distances
• Able to push/carry items small to large
• Understand the importance of timely responses
• Work Schedule: Flexible, Holidays, Overtime
• Equipment Operated: Radios, iPads, Pagers