PRN EMS Dispatcher

Harris Health System, Inc.; Bellaire, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Harris Health System is seeking an EMS Dispatcher to coordinate the distribution of EMS and medical vehicles for patient transport requests to and from Harris Health facilities. You will use advanced dispatch technology to ensure safe, timely transports that meet patient needs.

In this role you will work closely with the Transfer Center and clinical care teams to optimize resource management while ensuring full policy compliance and quality standards.

Qualifications

• Diploma or GED required.
• Associates degree preferred.
• EMS Dispatch or related certifications are a plus.

Responsibilities

• Coordinate EMS and other medical vehicle dispatch for patient transports.
• Utilize dispatch technology to ensure safe and timely transports.
• Collaborate with Transfer Center, clinical care teams, and leadership.
• Maintain compliance with Harris Health System procedures and policies.

Skills

Verbal communication

Public speaking

Writing/Correspondence

Bilingual skills

Medical terminology

Analytical

Multitasking

Mathematics

Education

Diploma/GED

Associates (Preferred)

Tools

Electronic Medical Record (EMR)

CAD Dispatch System

Contact Center software

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The EMS Dispatcher primarily coordinates distribution of EMS and other medical vehicles for patient transport requests to and from Harris Health System facilities. They utilize cutting edge technology to dispatch appropriate EMS resources that meets patient's needs and provide safe and timely transports. EMS Dispatcher works closely with Transfer Center, clinical care teams, and system leadership to ensure efficient processes, and effective resource management while maintaining complete compliance with Harris Health System procedures, policies and practices.

Minimum Qualifications:

School Education:

• Diploma/GED

Degree:

• Associates (Preferred)

Licenses & Certifications:

• Emergency Medical Tech - Basic: in the State of Texas (Preferred)
• Emergency Medical Dispatch (IAMTCS) International Association of Medical Transport Communication Specialist or equivalent related required within one (1) year of employment.
• Texas Driver's license
• Basic Life Support

Work Experience:

• Two (2) Year Work Experience: in a call center, dispatch center, or customer care center. (Preferred)

Communication Skills:

• Above average Verbal Communication
• Exceptional Verbal (Public Speaking)
• Writing/Correspondence
• Writing/Report

Language Skills:

• Bilingual Skills preferred; Spanish, Vietnamese

Proficiencies:

• Typing: Between 40 & 49 Words per minute
• PC: Electronic Medical Record, Contact Center, Conference Software
• MS Word
• MS PowerPoint
• MS Excel
• MS Outlook

Knowledge/Skills/Abilities:

• Medical Terminology
• Statistical (Preferred)
• Research (Preferred)
• Mathematics
• Dictation/Transcription
• Analytical: Decision making skills, Multitasking

Work Schedule:

• Flexible
• Weekends
• Holidays
• Overtime

Equipment Operated:

• Dispatch Radio Base Station, Telephone, CAD Dispatch System, Fax machine