Public Safety Dispatch Specialist

cifriendswoodtx; Friendswood (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

The City of Friendswood is seeking a Public Safety Communications Operator to serve as a critical link between the public and city emergency services. You will answer calls, dispatch police, fire, and EMS, and coordinate responses across multiple systems to ensure rapid and accurate service.

Responsibilities include monitoring radio and phone lines, utilizing state and national information systems, and maintaining logs and records.

Qualifications

• Typing speed of 44 wpm or faster.
• Experience with radio and telephone communications systems.
• Strong oral and written communication skills.
• Public safety data entry and filing experience preferred.
• Bilingual Spanish/English encouraged but not required.

Responsibilities

• Monitor and operate emergency and non-emergency phones and radio to dispatch public safety units.
• Use crime information systems (TLETS/NLETS, NCIC, etc.) to assist personnel.
• Verify incident details and determine response needs.
• Coordinate emergency requests and provide EMS pre-arrival instructions when needed.
• Data entry for calls, alerts, and system logs; manage logs and records.
• Monitor camera systems and emergency alert networks; support mapping tools.
• Maintain relationships with police, fire, and city staff, and with the public.

Skills

44 wpm typing

Radio operation

Clear diction

Public safety familiarity

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

The City of Friendswood is seeking a Public Safety Communications Operator to serve as a critical link between the public and city emergency services. You will answer calls, dispatch police, fire, and EMS, and coordinate responses across multiple systems to ensure rapid and accurate service.

Responsibilities include monitoring radio and phone lines, utilizing state and national information systems, and maintaining logs and records.