Public Safety Dispatch Specialist

City of St. Joseph; Saint Joseph (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

City of St. Joseph is seeking a Communications Operator to handle emergency and non-emergency calls, dispatch police, fire, and sheriff units, and coordinate with hospitals and utilities. The role requires operating 911 systems and maintaining accurate CAD records.

Responsibilities include monitoring lines, ensuring timely dispatch, and contributing to training for new radio operators. A high school diploma is preferred and candidates must pass drug screening and background checks.

Qualifications

• Must be able to complete a keyboarding test.
• Ability to work under stressful situations.
• Must obtain Missouri MULES certification and dispatcher training.
• High school diploma preferred.
• Drug screening and criminal background checks required.

Responsibilities

• Monitor and answer emergency 911, Text-to-911 and non-emergency calls.
• Dispatch public safety response and equipment for police, fire and sheriff.
• Maintain records in the CAD system and coordinate with agencies.
• Enter warrants, stolen articles, and emergency orders into computer systems.
• Assist with training of new radio operators.

Skills

Typing

Stress management

Clear communication

Confidentiality

Multitasking

Education

High school diploma

Tools

MULES certification

Dispatch software

Job description

City of St. Joseph is seeking a Communications Operator to handle emergency and non-emergency calls, dispatch police, fire, and sheriff units, and coordinate with hospitals and utilities. The role requires operating 911 systems and maintaining accurate CAD records.

Responsibilities include monitoring lines, ensuring timely dispatch, and contributing to training for new radio operators. A high school diploma is preferred and candidates must pass drug screening and background checks.