Emergency Communications & Dispatch Specialist

National Police; Town of Texas, Northern (WI, KY); Hybrid; USD 56,000 - 64,000; Full time

Job summary

National Police is seeking a Communications Officer to perform specialized radio and communications work. The role is high-stress, demanding focus and rapid multitasking to monitor on-duty units across police, fire, and EMS, while relaying critical information to field personnel via the communications system.

Responsibilities include handling emergency and non-emergency calls, operating CAD and multiple databases, and ensuring compliance with FCC and state laws.

Qualifications

• High School Diploma or GED required.
• TCOLE license within one year of appointment required.
• TCOLE Basic Telecommunicator course and related trainings within one year required.
• Must be 18 years of age.
• Must be a U.S. citizen.
• Possession of a valid driver’s license; must obtain Texas license within 90 days.

Responsibilities

• Operates emergency and non-emergency communication systems; receives service requests by telephone; provides information and directions as needed.
• Operates CAD and retrieves information from TCIC/NCIC and other databases.
• Monitors state and national messages and ensures compliance with laws and policies.
• Maintains records and logs of services requested.
• Operates radio console with multiple talk groups and dispatches/monitors multiple agencies.
• Ensures radio operations comply with FCC procedures and requirements.
• Maintains attentiveness to pre-alerts and promptly dispatches units to scenes.

Education

High School Diploma or GED

TCOLE license within one year

TCOLE Basic Telecommunicator course

Must be 18 years of age

U.S. citizen

Driver's license (Texas) within 90 days

Job description

National Police is seeking a Communications Officer to perform specialized radio and communications work. The role is high-stress, demanding focus and rapid multitasking to monitor on-duty units across police, fire, and EMS, while relaying critical information to field personnel via the communications system.

Responsibilities include handling emergency and non-emergency calls, operating CAD and multiple databases, and ensuring compliance with FCC and state laws.