Director for IUPD Dispatch Communications (Public Safety Dispatch Leader)

Indiana University Bloomington; Bloomington (IN); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Health savings account (HSA)

Tuition subsidy for employees

Paid holidays and generous PTO

Job summary

Indiana University Bloomington Public Safety seeks a capable leader to manage dispatch staff and daily operations across campus. You will establish short-term objectives, address operational issues, and drive process improvements while overseeing performance and staffing decisions.

Role emphasizes staff training, high customer service standards, and professional conduct within a 24/7 public safety environment at IU Bloomington.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 2 years of related experience.
• Ability to lead and manage others.

Responsibilities

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies dispatch and operational issues and implements solutions to improve processes and efficiency; oversees QA/QC efforts.
• Analyzes, monitors, and evaluates performance; sets priorities and conducts performance reviews.
• Ensures adequate staffing and effective scheduling; informs employment decisions for staff.
• Provides training to staff to improve customer service operations; identifies development opportunities.
• Maintains professionalism and strong customer relationships; ensures safety and compliance.

Skills

Lead / manage others

Time management

Collaboration & team building

Customer relationship building

Judgment & decision making

Professionalism

Organization

Verbal communication

Education

Bachelor's degree in relevant field

Job description

PUBLIC SAFETY (UA-PSIA-IUBLA)

Indiana University (IU) Public Safety pursues the university's commitment to providing the greatest degree of safety for all members of the IU community, consistent with the university's mission and environment, applicable legal and professional standards, and available resources. IU Public Safety directly oversees areas including the IU Police Department, Emergency Management and Continuity, and Fire Safety and Loss Prevention, operating with a team of approximately 300 dedicated staff on a 24 hours a day, 7 days a week, 365 days a year operational basis across all campuses.

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies public safety dispatch and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.
• Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.
• Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

• Bachelor's degree in relevant field

Work Experience

• 2 years of related experience

Skills

• Ability to lead/manage others
• Demonstrates time management and priority setting skills
• Excellent collaboration and team building skills
• Ability to build strong customer relationships
• Demonstrates excellent judgment and decision making skills
• Maintains a high degree of professionalism
• Excellent organizational skills
• Strong verbal communication and listening skills

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$85,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Operational

FLSA: Exempt

Job Function: Legal, Safety, & Protection

Job Family: Public Safety

Request Support

Telephone: [phone]

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.