Director of Public Safety Dispatch & Communications

Indiana University; Bloomington (IN); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Comprehensive medical and dental保险

Health savings account with IU contrib

Tuition subsidy for employees and IU

Job summary

Indiana University Public Safety in Bloomington, IN seeks an operational leader to manage day-to-day dispatch staff and ensure efficient public safety operations.

The role focuses on setting short-term objectives, supervising staff performance, scheduling, training, and driving improvements in customer service and safety operations across campus. Applicants should have a Bachelor's degree and at least two years of related experience; salary is $85,000 annually with comprehensive benefits.

Qualifications

• Bachelor's degree required; higher education may substitute for work experience.
• Work experience beyond minimum may substitute for education.
• Leadership and customer service focus essential.

Responsibilities

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives and monitors performance.
• Oversees staffing, scheduling, training, and employee development.
• Drives process improvements and supports quality assurance activities.

Skills

Ability to lead/manage others

Time management & priority setting

Collaboration and team building

Build strong customer relationships

Judgment and decision making

Professionalism

Organizational skills

Verbal communication and listening

Education

Bachelor's degree in relevant field

Job description

Indiana University Public Safety in Bloomington, IN seeks an operational leader to manage day-to-day dispatch staff and ensure efficient public safety operations.

The role focuses on setting short-term objectives, supervising staff performance, scheduling, training, and driving improvements in customer service and safety operations across campus. Applicants should have a Bachelor's degree and at least two years of related experience; salary is $85,000 annually with comprehensive benefits.