Director-EMS Communications Dispatch

Indiana University Health; Indianapolis (IN); On-site; USD 150,000 - 230,000; Full time

Job summary

Indiana University Health seeks a Director of EMS Communications Dispatch to lead a 24/7 EMS dispatch center, aligning strategic initiatives with operational excellence. The role drives EMS growth, ensures safe operations, and champions high-quality patient and staff experiences across the system.

The candidate will oversee staffing, policy development, training, technology, QA, and coordination with external agencies, including air/ground transport and 911 operations, while reporting to senior

Qualifications

• Requires Bachelor's degree in business management, health administration, clinical specialty, or related field.
• Master's degree preferred.
• 7-10 years of relevant experience.
• Knowledge of applicable Federal, State, and Local regulatory guidelines.

Responsibilities

• Provide strategic and operational leadership for 24/7 EMS dispatch center.
• Oversee staffing, daily operations, policy development, and training.
• Supervise technology systems, quality assurance, and interagency coordination.
• Handle reporting and emergency preparedness to support EMS response.
• Coordinate air and ground critical care transport, interfacility transfers, and 911 support.
• Maintain accountability for leaders and staff within scope of work.

Skills

Leadership

Strategic thinking

Operational management

Team development

Collaboration

Communication

Education

Bachelor's degree in business management/health administration

Master's degree preferred

Job description

Director-EMS Communications Dispatch

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IU Health’s leadership team in the role of Director-EMS Communications Dispatch.

The Director of EMS Communications Dispatch provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services. The Director of EMS Communications Dispatch is responsible for developing, implementing, and driving Emergency Medical Service (EMS) growth and operational strategies while ensuring the EMS portfolio delivers the best possible patient and team member experience through safe operations, accessibility, convenience, and quality patient care.

This leader collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives across the business to optimize organizational potential and achieve strategic and operational objectives. The role oversees staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness to support effective EMS response and organizational performance.

The scope of responsibility includes the coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations. The position consists of responsibilities including, but not limited to, oversight of clinical teams, quality and education, strategy and business operations, and transport operations. This director maintains accountability for the leaders and support staff associated with their scope of work and ensures collaboration across the organization.

Key Relationships

Reports to: Vice President-LifeLine and Virtual Care

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Requires Bachelor's degree in business management, health administration, clinical specialty, or other related field.
• Master's degree preferred.
• 7-10 years of relevant experience.
• Requires knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.