Public Safety Communications Dispatcher - ENTRY LEVEL

City of Placentia; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join the City of Placentia's Public Safety Communications team as an ENTRY LEVEL Dispatcher. This role involves receiving emergency calls, dispatching units, and performing support duties. Candidates should have a high school diploma and experience in telecommunications. The position supports a 24/7 operation and requires typing proficiency. Benefits include health insurance and paid time off.

Benefits

Retirement

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Qualifications

• 1 year experience in telecommunications or public contact.
• Certifications required within 6-12 months.

Responsibilities

• Dispatch emergency services and handle 911 calls.
• Document incident calls accurately and support field personnel.

Skills

Telecommunications

Public Contact

Typing

Education

High school diploma or G.E.D.

Tools

CAD software

GIS

TTY

Job description

Public Safety Communications Dispatcher - ENTRY LEVEL

Join the City of Placentia's Public Safety Communications team as a Public Safety Communications Dispatcher - ENTRY LEVEL.

Position Overview

Under general supervision, receives incoming calls for police assistance, dispatches units, and performs various support duties such as record keeping, typing, and filing. Monitors alarm systems and teletype communications, maintains police records, assists the public and police personnel, and handles public counter work including vehicle and records releases.

Key Responsibilities

• Dispatch emergency services efficiently using protocols, prioritize calls, and refer callers to other agencies as needed.
• Handle 911 emergency calls, assess and evaluate information, and determine response requirements.
• Validate incident details, access intelligence sources, and disseminate information to emergency services.
• Operate CAD software, GIS, databases, TTY, and other communication systems, managing multiple systems simultaneously.
• Document incident calls accurately, address public inquiries, and support field personnel with record searches.
• Perform other related duties as assigned.

Qualifications

High school diploma or G.E.D., with at least one year of experience in telecommunications or public contact. Dispatching experience, especially with a fire agency, is highly desirable. Certifications such as Telecommunications, CJIS Security, Emergency Medical/Fire Dispatch, CPR/First Aid are required within 6-12 months of employment.

Additional Requirements

• Support a 24/7 operation, including nights, weekends, and holidays.
• Type at least 45 words per minute.

Application Process

Apply online via the City of Placentia's employment portal. The selection process may include interviews, exams, and assessments. Candidates must pass background checks and drug testing.

Benefits & Conditions

Includes retirement, health, dental, vision, life insurance, disability, paid time off, and incentives for certifications and bilingual skills. Work schedule is 4/10 or 3/12 with potential overtime.