Resource Employee – Public Safety Dispatcher Assistant

University of Southern California; Los Angeles (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Public Safety Dispatcher Assistant to support campus safety. This part-time role involves answering non-emergency calls, operating dispatch systems, and maintaining records. Ideal candidates will possess strong communication skills and the ability to manage multiple tasks efficiently. Join a vibrant team committed to creating a secure environment for the university community. With flexible hours and a focus on collaboration, this position offers a unique opportunity to contribute to public safety while gaining valuable experience in a dynamic setting.

Qualifications

• 6-12 months of experience in dispatch or call centers.
• Valid driver's license for 2 years.

Responsibilities

• Answer inbound non-emergency calls promptly.
• Operate Computer Aided Dispatch system and maintain records.
• Collaborate with team members and follow communication scripts.

Skills

Communication Skills

Multi-tasking

Time Management

Collaboration

Education

High School Diploma

Tools

Computer Aided Dispatch System

Job description

Resource Employee – Public Safety Dispatcher Assistant

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Resource Employee – Public Safety Dispatcher Assistant

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Join the Trojan Family: USC Department of Public Safety (DPS)

Title: Public Safety Dispatcher Assistant

Mission: To create a safe, secure, crime-free environment for the Trojan Family through exemplary and professional service.

About The Department:

• Team: DPS, one of the largest campus public safety departments in the United States, with over 300 dedicated full-time employees.
• What we do: We ensure an environment where everyone feels safe, respected, and protected from crime, addressing the needs of USC students, faculty, staff, and neighbors.
• Learn more: Visit our DPS Website to explore our mission in depth.

Role Overview:

In this role, you will support campus safety by performing assigned duties. The Public Safety Dispatcher Assistant answers routine non-emergency calls and works under supervision. Responsibilities include:

• Answer inbound non-emergency calls promptly.
• Operate Computer Aided Dispatch system, maintain records, conduct searches, and prepare reports.
• Listen carefully, take appropriate actions, and collaborate with team members.
• Follow communication scripts, multi-task, prioritize, and manage time effectively.
• Maintain a service-oriented demeanor with co-workers, the university community, the public, and other agencies.
• Perform other duties as assigned.

Please note: This is a part-time role, up to 20 hours per week, not exceeding 1,000 hours in a 12-month period.

How To Apply:

Submit a detailed application, resume, and responses to supplemental questions to showcase your readiness to join the Trojan family. Current USC employees should apply through Workday.

Minimum Requirements:

• High school diploma or equivalent
• 6-12 months of experience
• Valid driver's license for 2 years

Preferred Requirements:

• Related undergraduate study or experience in switchboard or radio communications
• Knowledge of two-way radio procedures
• Understanding of campus geography
• Experience in dispatch or high-volume call centers
• Ability to use phonetic alphabet, communicate clearly, follow instructions, and learn dispatch systems
• Excellent communication skills

Hourly Range: $21.00 per hour. Compensation considers experience, education, skills, and other factors. Valid CA driver's license required; DMV record check applies.

Additional Details: Entry level, full-time, in the Higher Education industry. Position involves participating in DMV Pull Notice System.