Entry Level Dispatcher

LifeLine Ambulance; Commerce (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the EMS field is seeking a dedicated Communications Associate to join their dynamic team. This entry-level position offers a unique opportunity for career growth and development within a supportive environment. As part of the Communications and Dispatch Center, you will play a crucial role in delivering outstanding customer service, managing high-stress calls, and collaborating with various stakeholders. With on-the-job training and a commitment to professional development, this role is perfect for individuals looking to make a meaningful impact in the healthcare industry. Join a team that values collaboration, empathy, and excellence in service.

Benefits

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Flexible Schedule

Holiday Pay

Leadership Training

Career Advancement Programs

Qualifications

• Excellent communication skills in high-stress situations.
• Ability to collaborate effectively with team members and external personnel.

Responsibilities

• Provide exceptional customer service while handling incoming calls.
• Collaborate with the MACC for accurate ETAs and insurance inquiries.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Team Collaboration

Stress Management

Education

High School Diploma or GED

Job description

Find Your Next Big Career Opportunity Here!

LifeLine Ambulance has several openings for an entry level position within our Communications Team, that has huge potential for career growth. If you are interested in the EMS Field, looking for a fulfilling job, or wanting to pivot into something new and challenging, this position will help you develop essential skills in a thriving industry. Our team welcomes all backgrounds as we will provide on-the-job training if you are interested and willing to work in a collaborative, fast-pace environment.

Job Summary

As a Communications Associate at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities. Collaborating with the Matrix and CAD Commander (MACC) for precise Estimated Time of Arrivals (ETAs) and insurance-related inquiries.

Essential Functions

• Superior Customer Service: Deliver outstanding customer service by demonstrating empathy, patience, and professionalism when interacting with callers. Maintain a calm and reassuring demeanor during high-stress situations.
• Call Handling: Answer incoming calls promptly and gather essential information from medical facilities to initiate the booking process.
• CAD Coordination: Collaborate with the MACC to optimize dispatching procedures.
• ETAs and Insurance Queries: Rely on the expertise of the MACC to provide callers with precise ETAs. Assist with answering questions related to insurance coverage and billing, utilizing available resources to provide accurate information.
• Team Collaboration: Work in close coordination with fellow Communications Associates, Communications Specialists and Controllers, and the MACC to maintain effective communication and ensure seamless operations within the Communications and Dispatch Center.
• Maintains a comprehensive understanding of EMS and Dispatch policies, procedures, and regulations to ensure compliance and adherence to industry standards.
  
  

Benefits Include

• Healthcare/EMS Leadership and Development Training and Education
• Career Advancement and Programs for Career Progression
• Pay Increase upon Certification Completion
• Holiday Pay
• Flexible Schedule - 10 Hour Shifts
• Full Time – Medical, Dental, Vision Insurance
• 401(k) Retirement Plan
  
  

Qualifications

• Excellent verbal and written communication skills, with the ability to communicate clearly and concisely in high-stress situations.
• Knowledge of emergency communication systems, protocols, and best practices is preferred.
• Effective communication and interpersonal skills to collaborate with other Communications Associates, dispatchers, and hospital and facility personnel.
• Strong organizational skills and the ability to multitask and prioritize tasks effectively.
• Exceptional problem-solving and decision-making abilities, especially in time-sensitive and critical situations.
• Ability to maintain composure and professionalism during high-pressure situations and effectively manage stress.
• Detail-oriented with exceptional organizational and time management abilities.
• Demonstrated ability to work collaboratively in a team environment and build strong relationships with stakeholders.
  

Education, Certificates, Licenses, Registrations

• High School Diploma or equivalent (GED) required.
• EMS certification not required to apply, but will need to be obtained (after a duration of time) if hired.
  
  

Position Type/Expected Hours Of Work

This is a full-time, in-office position.

Closing Statement

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Support the Mission Statement and Philosophy of LifeLine Ambulance

• Develop a plan for maintaining your own professional growth and development.
• Evidence of respect for dignity, welfare, basic rights of all patients and team members.
• Maintain an elevated level of competency within the staff.
  
  

LifeLine Ambulance is a proud Equal Opportunity employer, m/f/d/v.