Public Safety Dispatcher I/II Flex (Entry Level)

City of Corona, CA; California, Corona (MO, CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic public safety team as a Dispatcher, where your quick thinking and sound judgment will make a difference in the community. In this role, you'll be the calm voice in emergencies, utilizing your skills to assess situations, prioritize responses, and communicate effectively under pressure. This position offers a supportive work environment that values teamwork and personal growth. With opportunities for career advancement and a commitment to community service, this role is perfect for those seeking a fulfilling career in public safety. Be part of an organization that values integrity, respect, and innovation.

Qualifications

• Completion of the 12th grade or equivalent is required.
• Knowledge of municipal law enforcement operations is essential.

Responsibilities

• Ensure public safety by dispatching appropriate units in emergencies.
• Communicate effectively with callers and prepare accurate reports.

Skills

Emergency Situation Assessment

Effective Communication

Multitasking

Report Preparation

Map Reading

Law Enforcement Software Utilization

Education

High School Diploma or Equivalent

Tools

Computer-Aided Dispatch Systems

Telecommunication Systems

Job description

DESCRIPTION

We are not just a public safety agency - we are a dynamic team of individuals passionate about making a positive impact on our community. We foster a work environment that combines professionalism with camaraderie and fun. As a Corona Police Department Public Safety Dispatcher, you will ensure public safety while working in a supportive and inclusive workplace that values your growth, well-being, and contributions. Join our team as a Police Dispatcher, where quick thinking, sound judgment, and excellent customer service are essential. Be the hero who keeps calm in emergencies, making life-saving decisions. If you seek a career that blends problem-solving, teamwork, and adrenaline, we want you on our team. Your journey starts here!

Candidates must be available to work assigned and rotating shifts, including extended hours, weekends, and holidays.

To be considered, you MUST attach a valid 5-minute typing certificate of at least 40 Net WPM (test taken within 1 year of application). Online testing agencies are accepted.

Knowledge & Education

• Completion of the 12th grade or equivalent.
• Knowledge of municipal law enforcement operations and dispatch functions, including methods for receiving, prioritizing, and dispatching calls.
• Familiarity with principles, practices, methods, and terminology used in public safety dispatching, including computer-aided dispatch and emergency systems.

Skills/Abilities

• Ability to assess and prioritize emergency situations calmly using sound judgment.
• Dispatch appropriate response units for various emergencies.
• Disseminate information quickly and accurately.
• Communicate effectively with upset callers and obtain necessary information under stress.
• Prepare accurate and concise reports.
• Memorize codes, locations, and other relevant information.
• Read maps and documentation.
• Multitask effectively, listening, speaking, and operating computer systems simultaneously.
• Maintain composure and alertness during extended periods of work.
• Make independent decisions affecting safety within established parameters.
• Utilize law enforcement software and systems efficiently.
• Operate dispatch, radio, and telecommunication systems accurately.
• Enter and retrieve data swiftly and accurately.

Experience

• Public Safety Dispatcher I: One year of responsible work involving public contact.
• Public Safety Dispatcher II: One year of responsible dispatch experience as a Dispatcher I or equivalent, plus successful completion of training.

Licenses and Certifications

Dispatcher I: Possession or within 12 months of employment, obtain a valid P.O.S.T. Public Safety Dispatcher Certificate, maintained throughout employment.

Dispatcher II: Valid P.O.S.T. Certificate and ability to obtain/maintain a CLETS Certification.

Characteristics

• Accountability, integrity, respect, inclusion, teamwork, and innovation are core values of our department.

This position is FLSA Non-Exempt and eligible for overtime.

To view the full job description, click here.

Application Process

Applications are accepted continuously until a sufficient pool is reached. The next review deadline is Thursday, April 17, 2025 at 10:00 AM. Early applications are encouraged as the recruitment may close without notice.

Selection Component	Description	Weight
Video Interview	Candidates meeting minimum qualifications and attaching a valid typing certificate will be invited for a video interview.	Pass/Fail
Audio Exercise/Written Exam	Listen to call recordings, then complete a written exam with a minimum score of 70%. Those with current POST certification or a T-Score of 48+ within the last year may waive the written exam.	Pass/Fail
Oral Interview	Placed on the eligibility list based on scores; interviews scheduled tentatively for May 15, 2025.	100%
Background Investigation	Includes polygraph, medical, and psychological exams; final hiring decision by the Chief of Police.	Pass/Fail

Community

Corona, CA, a diverse city with a rich heritage, offers a high quality of life with cultural, recreational, and educational opportunities. The city has a strong economy, expanding retail, and housing sectors, and a dedicated workforce of over 84,000 employees.

The Organization

The City of Corona operates under a Council-Manager government with various departments supporting community services, including the Police Department. The city’s FY 2025 budget is $399.1 million, with a workforce of 922 employees providing high-quality services daily.