Public Safety Communications Center Leader

APCO International; Santa Maria (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Santa Maria Police Department is seeking a Public Safety Communications Manager to provide leadership and strategic oversight of the Communications Center operations and staff.

The role requires extensive public safety dispatching experience, supervisory background, and knowledge of CAD/RMS systems used in a consolidated emergency communications center; a high school diploma is mandatory and a Bachelor's degree in Business Administration, Public Administration or Criminal Justice is preferred.

Qualifications

• Five years of public safety dispatching experience with a police and/or fire agency, preferably in a consolidated emergency communications center; at least three years in a supervisory capacity.
• Graduation from high school; Bachelor's degree in Business Administration, Public Administration, Criminal Justice, or related field is desired.
• Possession of, or ability to obtain, POST Basic Public Safety Dispatcher certificate, or equivalent; Post Supervisory/Management certificates desirable.

Responsibilities

• Supervise operation of the Communications Center, providing leadership, accountability and strategic oversight.
• Provide systems support, supervision and mentoring to staff.
• Lead and guide staff performance, coaching and training to ensure high-quality public safety services.

Skills

Leadership

Coaching

Mentoring

Training

Performance evaluation

Organization procedures

Dispatching experience

CAD/RMS knowledge

Public safety communications

Education

High school diploma

Bachelor's degree in Business Administration/Public Administration/Criminal Justice

Tools

CAD/RMS systems

Job description

Santa Maria Police Department is seeking a Public Safety Communications Manager to provide leadership and strategic oversight of the Communications Center operations and staff.

The role requires extensive public safety dispatching experience, supervisory background, and knowledge of CAD/RMS systems used in a consolidated emergency communications center; a high school diploma is mandatory and a Bachelor's degree in Business Administration, Public Administration or Criminal Justice is preferred.