24/7 Public Safety Communications Manager

County of Monterey; Salinas (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

The County of Monterey is seeking an Emergency Communications Manager to lead the 24/7 emergency and non-emergency dispatch operations within the Emergency Communications Department. The role guides staff, coordinates incidents, and ensures high standard service across law enforcement, fire, and medical communications.

Ideal candidates will have a bachelor’s degree in a relevant field and 3+ years in emergency communications with at least 2 years in supervisory roles, and readiness to engage in

Qualifications

• Bachelor’s degree requirement or equivalent
• Three+ years of broad emergency communications dispatching experience
• Two+ years in supervisory/management roles

Responsibilities

• Plan, direct, and supervise the work of assigned staff; train employees on program policies, procedures, methods, and techniques.
• Ensure adequate dispatch staffing according to minimum staffing policies.
• Conduct and supervise operational and administrative studies of services or acquisitions to improve efficiency.
• Coordinate multiple emergency events and determine dispatch priorities.
• Serve as liaison to client agencies to ensure policies and guidelines are followed and service levels are met.
• Develop and implement program goals, policies, and training curricula balancing mandated services and client needs.

Skills

Staff supervision

Emergency coordination

Decision making

Program management

Interagency collaboration

Communication

Problem analysis

Policy interpretation

On-call leadership

Education

Bachelor’s degree in Communications, Public Administration, Business Administration, Finance, or related field

Job description

The County of Monterey is seeking an Emergency Communications Manager to lead the 24/7 emergency and non-emergency dispatch operations within the Emergency Communications Department. The role guides staff, coordinates incidents, and ensures high standard service across law enforcement, fire, and medical communications.

Ideal candidates will have a bachelor’s degree in a relevant field and 3+ years in emergency communications with at least 2 years in supervisory roles, and readiness to engage in