Public Safety Communications Manager

APCO International; Santa Maria (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Santa Maria Police Department is seeking a Public Safety Communications Manager to provide leadership and strategic oversight of the Communications Center operations and staff.

The role requires extensive public safety dispatching experience, supervisory background, and knowledge of CAD/RMS systems used in a consolidated emergency communications center; a high school diploma is mandatory and a Bachelor's degree in Business Administration, Public Administration or Criminal Justice is preferred.

Qualifications

• Five years of public safety dispatching experience with a police and/or fire agency, preferably in a consolidated emergency communications center; at least three years in a supervisory capacity.
• Graduation from high school; Bachelor's degree in Business Administration, Public Administration, Criminal Justice, or related field is desired.
• Possession of, or ability to obtain, POST Basic Public Safety Dispatcher certificate, or equivalent; Post Supervisory/Management certificates desirable.

Responsibilities

• Supervise operation of the Communications Center, providing leadership, accountability and strategic oversight.
• Provide systems support, supervision and mentoring to staff.
• Lead and guide staff performance, coaching and training to ensure high-quality public safety services.

Skills

Leadership

Coaching

Mentoring

Training

Performance evaluation

Organization procedures

Dispatching experience

CAD/RMS knowledge

Public safety communications

Education

High school diploma

Bachelor's degree in Business Administration/Public Administration/Criminal Justice

Tools

CAD/RMS systems

Job description

Under general administrative direction, supervises the operation of the Communications Center, providing leadership, accountability, and strategic oversight of operations and staff.

The Public Safety Communications Manager is a Middle Manager role that provides systems support, supervision and mentoring. Their role enables the Santa Maria Police Department to achieve its main goal of keeping the community safe by providing high-quality services offered by the Santa Maria Police Department.

Ideally, five years of public safety dispatching experience with a police and/or fire agency, preferably in a consolidated emergency communications center including three years in a supervisory capacity; and

Graduation from high school. Bachelor's degree in Business Administration, Public Administration, Criminal Justice, or related field is desired.

Current technical/professional knowledge of complex principles, methods, standards and techniques associated with the scope of work of a recognized profession, such as:

• Principles of leadership, coaching, mentoring, training, and performance evaluation
• Organization, procedures, and operating details of the emergency communication function
• Basic laws and procedures relating to police and fire field operations
• CAD/RMS systems and related hardware that affect operational and technical issues of a public safety communications environment.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Desired licenses and/or certifications associated with the assignment.

• Possession of, or ability to obtain a Peace Officers Standards and Training (POST) Basic Public Safety Dispatcher certificate, or equivalent. Post Supervisory Certificate and/or Management Certificate is desirable.